Call Center Specialist
Job Description
Job Description
Matthew Walker Comprehensive Health Center has an exciting opportunity available for a skilled, resourceful and motivated individual who would like to make a difference in the lives of others in helping a non-for-profit organization fulfill its mission to provide quality health care in Nashville, TN. Reporting to the Director of Operations, the Call Center Specialist (CCS) will be responsible for the following to include, but not limited to:
- Participate in the procedures for hiring, training and evaluating call center PBRs and ensuring staff is meeting performance expectations, complying with departmental and organizational policies and procedures and correcting poor performance (as directed)
- Serve as the departmental trainer and call center agent
- Along with the Operations Manager/Lead PBR, develop policies and procedures, which focus on the quality of customer service provided via the call center and maintain up to date knowledge of the call center system
- Serves as the point of contact for call center PBRs while ensuring all required functions of the group are timely and effective.
- Along with the Operations Manager, serve as a point of contact for call center inquiries
- Responsible for quality monitoring activities for call center PBRs
- Prepare daily, weekly and monthly call center reports
- Responsible for financial collections (i.e. co-payments and patient account payments)
- Schedule patient appointments and provide basic service information to patients.
- Input data entry and relevant information into Nextgen computerized system.
- Greet patients and perform excellent customer service skills.
- Receive and direct patient flow.
- Process and balance financial batch collections for the day (as needed)
- Responsible for insurance verification (i.e.., Medicare, TennCare, Contract, and Third Party) and patient registration
- Other duties as assigned by management
EDUCATION/EXPERIENCE:
Two years of college or the equivalent combination of training and work experience beyond twelve years of school required. At least one year of call center experience required. Experience in Call Center management and reporting, preferred. Knowledgeable in Cash Handling, Medicare, TennCare and third-party insurance verification is required. Ability to speak fluently in Spanish is preferred
Company DescriptionMatthew Walker Comprehensive Health Center
Company Description
Matthew Walker Comprehensive Health Center