Job Description
Job Description
Position Summary: The Customer Service Representative accepts or assists and/or processes inquiries, referrals, questions and complaints from referral sources and/or clients/patients as required by process. Reports to the Client Support Services Manager.
Tasks:
· Accepts or assists and/or processes inquires, referrals, questions and complaints or concerns directed at Customer Service.
· Coordinates services with affected offices and departments as required by process.
· Verifies client payor and eligibility.
· Obtains initial authorization for service(s).
· Maintains activity records as required by process.
· Enters new client/patient information into agency data base and distributes correspondence as required by process.
· Complies and analyzes data as directed.
· Completes reports as directed.
· Maintains good communication between departments.
· Assists in training and development programs for new Customer Service Representatives.
· Cross-trains with other members of the department.
· Observes confidentiality policies at all times.
· Complies with federal, state, & company policies, procedures, and regulations.
· Performs other related duties as assigned.
Skills/Attributes:
· Able to take action in solving problems while exhibiting good judgment and realistic understanding of issues.
· Able to work independently.
· Able to work with a team to accomplish goals and objectives.
· Excellent time management skills.
· Effective organizational skills with strong attention to detail.
· Excellent interpersonal relations skills, including active listening skills such as giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate.
· Willingness to work with health care professionals, clients, families, and the general public.
· Written and verbal communication skills are required to communicate effectively as appropriate to the needs of the audience.
· Must be able to read, write and comprehend English; must be able to communicate effectively in English.
· Bilingual (Spanish) Preferred
Experience and Education:
· Customer service/call center experience preferred.
· One (1) to two (2) years directly related work experience required.
· Six (6) months to one (1) year of previously related experience in a home health setting preferred.
· Must be able to demonstrate competence with computer applications such as MS Word, MS Outlook, MS Excel and have the ability to readily learn agency specific software.
· Must be able to type 35 wpm with 80% accuracy and 80% accuracy in Excel.
Physical Requirements:
· Sitting in a normal seated position for extended periods of time.
· Reaching by extending hand(s) or arm(s) in any direction.
· Finger dexterity required to manipulate objects with fingers rather than with words, hand(s) or arm(s); for example, using the keyboard.
· Communication skills using the spoken word.
· Ability to see within normal parameters.
· Ability to hear within normal range.
· Ability to move about.
Company DescriptionLifeSpan Home Health provides in-home, non-medical and skilled care to the elderly and disabled so they can remain safe and comfortable in their home, with their family, and in the community. Our compassionate employees are the key to our success!
Company Description
LifeSpan Home Health provides in-home, non-medical and skilled care to the elderly and disabled so they can remain safe and comfortable in their home, with their family, and in the community. Our compassionate employees are the key to our success!