Job Description
Job Description
Alcanzando Horizontes is a dedicated practice specializing in Social Security Disability claims. Our mission is to provide compassionate, expert assistance to individuals navigating the complexities of SSDI and SSI benefits. We are seeking a diligent, skilled and empathetic Case Manager to join our team and support our clients through every step of the claims process.
Candidates should have a strong understanding of data entry procedures and a proven track record of successfully managing and entering large amounts of complex data. The successful candidate will have professional-level bilingual fluency in both Spanish and English.
The ideal candidate will have experience with – or a strong understanding of – our area of practice (SSDI claims). However, experience in the industry is not essential, and we will provide all necessary subject matter training.
Responsibilities will include:
- Manage and coordinate all aspects of a client’s disability claim, including client intake, documentation collection, case preparation and ongoing client communications
- Conduct initial client intake interviews to gather relevant information and assess case viability
- Compile and organize necessary documentation, including medical records, work history, and other pertinent information
- Accurately and efficiently enter large amounts of complex data into data management software and Social Security Administration (SSA) web page interfaces
- Review and verify data for accuracy and completeness; troubleshoot and resolve any errors or discrepancies in the data
- Prepare and submit Social Security Disability applications and appeals on behalf of clients
- Maintain regular communication with clients to provide updates, answer questions, and offer support throughout the claims process
- Monitor the status of ongoing cases and ensure timely follow-ups and responses to Social Security Administration requests
- Stay up-to-date with our developing technologies and processes
- Provide compassionate and empathetic support to clients facing challenging circumstances
- Any other task assigend by managment
Qualifications:
- Undergraduate degree preferred, or high school diploma with commensurate professional experience.
- Complete fluency in English and Spanish (written and spoken).
- Experience in data entry, specifically in a complex and high-volume environment.
- Previous experience in claims processing and/or case management, particularly in Social Security, is strongly preferred.
- Strong attention to detail and ability to identify and correct errors.
- Excellent organizational and time-management skills, with the ability to manage multiple cases simultaneously.
- Ability to work independently and as part of a team.
Preferred but not required qualifications:
- Knowledge of various stages within the SSDI claims process, including initial application, reconsiderations, and ALJ hearings:
- For initial applications: gathering detailed medical and work history information, preparing and submitting application forms, and ensuring all documentation is complete and accurate.
- For reconsiderations: reviewing denied claims, identifying missing or additional documentation required, preparing and submitting appeal forms, and communicating with clients about the appeal process.
- For ALJ hearings: preparing detailed case summaries, coordinating with clients and legal representatives, organizing and presenting medical evidence, and ensuring clients are well-prepared for their hearings.
- Experience with software including Salesforce, Microsoft Office Suite (Word, Excel, Outlook), and RingCentral.
- Openness to evolving technologies and a willingness to adapt to new systems and processes.
Benefits/Compensation:
- Comprehensive benefits to include health insurance, dental insurance, LTD.
- Vacation, sick and holidays.
8:00am - 5:00pm, 9:30am - 6:30pm or 12:00p.m. - 9:00pm