Job Description
Job DescriptionDescription:
The Customer Service Representative position supports the daily operations by serving customers, recording transactions, and providing services for the energy department.
- Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically.
- Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations.
- Develop in-depth product knowledge and provide accurate information to customers.
- Assist customers with order processing.
- Maintain accurate records of customer interactions and inquiries.
- Provide basic technical support, troubleshoot issues, and escalate complex problems as needed.
- Collaborate with other departments to resolve customer issues and ensure a positive customer experience.
- Identify customer inquiry trends and provide feedback for process improvement.
- Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company.
- Other duties assigned by supervisor.
Requirements:
Job Qualifications
- A high school diploma or equivalent.
- Strong communication skills, both verbal and written.
- Excellent problem-solving and conflict-resolution abilities.
- Proficient computer skills and experience with CRM software.
- Problem-solving abilities with attention to detail.
- Team player with the ability to collaborate effectively with colleagues.
Skills
- Exceptional customer service skills with a strong focus on customer satisfaction.
- Ability to multi-task and handle high-pressure situations.
- Attention to detail and accuracy.
- Empathy, patience, and a positive attitude.
- Excellent communication and interpersonal abilities.
- Strong problem-solving skills and the ability to resolve customer issues.
- Proficiency in using relevant computer systems and software.