Job Description
Job DescriptionBenefits:
- 401(k)
- Bonus based on performance
- Company parties
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
We are a well-established, compassionate animal hospital in Fair Lawn, New Jersey, dedicated to offering a wide range of services for felines, canines, and exotics. Our team is growing, and we are seeking an enthusiastic, detail-oriented Veterinary Receptionist to join our front desk and deliver outstanding client service in a fast-paced environment.
Key Responsibilities:
- Greet clients and patients warmly upon arrival, efficiently handle check-in and check-out processes, including processing payments, reviewing invoices, and scheduling follow-up appointments.
- Answer incoming phone calls with a professional and empathetic sales approach to appointment scheduling, promoting wellness plans, preventive care, and recommended services to support pet health.
- Scan, organize, and properly handle medical records to ensure accuracy, confidentiality, and easy access for the veterinary team.
- Receive and communicate lab results to clients clearly and compassionately, while coordinating with the medical team for timely follow-ups.
- Multitask effectively in a busy environment, managing multiple phone lines, client inquiries, and administrative duties simultaneously.
- Maintain a clean, welcoming reception area and assist with general administrative tasks as needed.
Required Skills and Qualifications:
- Excellent communication skills both verbal and written with the ability to interact compassionately with clients, often during emotional or stressful situations.
- Strong multitasking abilities and attention to detail in a high-volume setting.
- Familiarity with veterinary terminology, procedures, and common medications.
- Experience using a sales-oriented approach when handling appointment calls and recommending services.
- Proficiency in scanning documents and proper handling/updating of medical records (experience with veterinary software such as Cornerstone or similar is a plus).
- Comfortable working with cats and dogs, and able to remain calm in a dynamic animal hospital environment.
- Previous experience as a veterinary receptionist or in a customer service role (preferably in a medical or veterinary setting) is strongly preferred; we are willing to train the right candidate.
- High school diploma or equivalent required.