Job Description
Our client is lookin for a Customer Retention Specialist to join their Digital Sales team!
Location: Westminster, CO (Hybrid Schedule of 3 days onsite, 2 days remote)
Compensation: $17/hour W2
Please note this role is not open on C2C or to third-parties.
Here is what you will be doing:
- Proactively manage and foster relationships with existing clients to drive customer retention and loyalty.
- Conduct calls to clients who are at risk of non-renewal or expressing dissatisfaction.
- Identify, analyze, and address "renewal blockers" and product dissatisfaction issues to secure contract extensions.
- Gather valuable customer feedback and insights on reasons for non-renewal to inform company strategy.
- Utilize analytical skills to review customer data and usage patterns to anticipate risks and develop targeted retention strategies.
- Troubleshoot and resolve a variety of service, technical, or billing issues that may impact a customer's decision to renew.
Here is what our ideal candidate has:
- 1+ years of professional experience in a customer-facing role (sales experience is a plus, but this is not an outbound sales or prospecting role).
- Experience in subscription services, client retention, or client renewal services is preferred.
- Experience with Customer Relationship Management (CRM) software. Salesforce experience is a huge plus.
- Exceptional written and verbal communication skills
- Proven ability to be a critical thinker and problem solver with a focus on delivering a high level of customer satisfaction.
- Ability to comfortably conduct professional outbound calls and manage sensitive client conversations.
- Bilingual proficiency in English and Spanish is highly preferred, but not required.