Job Description
Job Description
Responsibilities:
- Assist new and existing customers by phone and email.
- Convey energetic enthusiasm, brand knowledge, and product features & benefits to both wholesale business and consumers.
- Expand product knowledge and evaluate all relevant information to handle inquiries and complaints.
- Maintain and revise customer accounts in the Company’s SAP system.
- Continue our culture of teamwork and cooperation with Distributors and individual accounts.
- Process orders, business forms, shipping information, applications, and all information requests.
- Assist the Marketing and Sales teams as necessary.
- Direct unresolved issues to internal resource for follow-up and resolution.
- Manage new and existing customer accounts.
- Record details of inquiries, actions, comments, complaints and other feedback.
- Answer phones, make copies, process mail, assist Office Supervisor in various functions.
- Contact existing accounts to generate new orders.
- Communicate effectively and coordinate with all internal departments.
- Follow-up on customer interactions, commitments, and promises.
- Assist in increasing sales and market share by upselling and offering new product selections to customers.
- Respond and follow-up promptly and correctly to all customer inquiries and concerns.
Requirements:
- In office position. Must be able to commute to Chestnut Ridge, NY.
- Prior experience with professional makeup a strong plus.
- Knowledge gained from prior experience in customer service and sales positions.
- Experience in order entry and Microsoft Office applications (SAP experience preferred).
- Knowledge of basic administrative procedures.
- Detail oriented and have strong organization skills.
- Ability to multi-task with a high energy level.
- Must be a team player.
- Excellent communication, math, and email writing skills.
- Must be reliable & dependable and have a strong work ethic.
Job Type: Full-time
Benefits:
- Employee Stock Ownership Plan (ESOP)
- 401(k)
- Employee discount
- Paid time off
Company DescriptionMehron Makeup is an industry leading, employee owned, professional makeup company with a passion for inspiring personal creativity. Headquartered in Rockland County, New York, we are a manufacturer, wholesaler and retailer of pro makeup products for special FX, stage & screen, education, cosplay, face & body painting, and pro-beauty markets.
Company Description
Mehron Makeup is an industry leading, employee owned, professional makeup company with a passion for inspiring personal creativity. Headquartered in Rockland County, New York, we are a manufacturer, wholesaler and retailer of pro makeup products for special FX, stage & screen, education, cosplay, face & body painting, and pro-beauty markets.