Job Description
Job DescriptionWe are seeking a Senior Director, Client Service with a background in the United States B2B sector (industrial, manufacturing, logistics, distribution, agriculture, transportation, and/or automotive) to join our growing team. The Senior Director, Client Service reports to the VP, Client Service and will largely be autonomous in managing their book of business. The ideal candidate is a strong strategic thinker with experience operating as a leader of client relationships and proven success driving business growth. Role & Responsibilities
- Oversee, grow, and continuously expand a portfolio of key strategic diversified accounts, comprising $8-15MM in revenue
- Develop and maintain strong client relationships; serve as the key liaison with executive leaders and senior stakeholders
- Intimately understand the client’s brand and business; identify long term goals and key objectives
- Partner with clients and internal teams to create creative, rich, relevant customer experiences that drive results
- Guide cross-functional teams from initiation through to completion
- Promote Bounteous’ integrated solutions to clients; consistently demonstrate agency value, proactively communicate additional agency capabilities and offerings to grow the scope of business and establish long-term partnerships
- Collaborate with practice and competency leaders to deliver best-in-class solutions
- Develop and manage strategic account management plans that establish relationships enterprise-wide, identify and mitigate threats, uncover opportunities, and raise our strategic role with client business leaders
- Understand, articulate, and manage the full range of client concerns; consistently score highly on quarterly client satisfaction surveys
- Oversee new Statement of Work kickoffs and customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and development
- Understand the scope of programs as defined by the business requirements and budget process
- Partner with Program Delivery to ensure work is delivered to clients' satisfaction; confirm revenue forecasts are accurate and maintained within Salesforce
- Take a proactive approach to self-development; identify opportunities for growth, improvement, and enhancement
- Travel (up to 60%) to meet client stakeholders, build relationships, and expand into other buyers within client organizations
Preferred Qualifications
- 5+ years of account leadership as a client partner, client service executive, engagement lead, and/or account management experience
- 10+ years of experience in the professional services and/or consulting industry
- 5+ years of relevant experience in the U.S. B2B sector (industrial, manufacturing, logistics, distribution, agriculture, transportation, and/or automotive), either client-side or as a trusted advisor
- Experience with the U.S. financial services sector (banking, wealth management, insurance, and fintech) a plus
- Demonstrated success strategically growing portfolios and expanding client accounts
- Strong business acumen; proven ability to think strategically about business, customer experience, and technical challenges; an entrepreneurial approach to finding new growth levers for the business
- Skilled at managing multiple clients in an ever-changing environment
- Strong communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships
- Outstanding executive presence, presentation, and negotiation skills; the ability to inspire, engage, partner with, and influence senior leadership
- Excellent verbal and written communication skills
- Strong conflict resolution and negotiation skills
- Experience leading and operating in a matrixed organization
- Prior people management/mentorship experience
- Experience managing relationships in leveraging a global delivery team
- BA/BS degree or equivalent consulting agency experience preferred
- Ability to travel and work on-site with clients 60% of the time
Individual pay is determined by many factors, including experience, relevant education or training, and organizational needs. The mid-range to maximum of the salary range is generally reserved for individuals who are highly experienced in the role.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.