Job Description
Job DescriptionCompetitive Salary + Bonus, Full Benefits, 401 (k) with match, Generous PTO, Paid Holidays, FSA, HSA
This Jobot Job is hosted by: John Erwin
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Salary: $135,000 - $165,000 per year
A bit about us:
A leading manufacturer of industrial equipment.
Why join us?
* Competitive Salary + Bonus
* Full Benefits
* 401 (k) with match
* Generous PTO
* Paid Holidays
* FSA
* HSA
Job Details
Job Details:
Are you a dynamic, results-oriented leader with a passion for driving operational excellence? We are currently seeking a Sr. Director of Field Service Operations to join our team. This role will be responsible for overseeing all aspects of our field service operations, including sales, service delivery, parts supply chain, and lifecycle management of refurbished equipment. The ideal candidate will have a proven track record in the industrial equipment industry and managing P&L. If you have the ability to influence stakeholders and cross-functional teams and are adaptable, we would love to hear from you.
Responsibilities:
As the Sr. Director of Field Service Operations, you will be responsible for:
1. Leading and managing a large team of field service employees to achieve operational objectives and deliver high-quality customer service.
2. Partnering with the sales team in the field to help secure new business and grow existing customer relationships.
3. Overseeing the lifecycle management of refurbished equipment, including sales, service delivery, and parts supply chain.
4. Managing key performance indicators (KPIs) to ensure operational efficiency and effectiveness.
5. Maintaining a high level of customer service satisfaction by ensuring that all service delivery processes are efficient and effective.
6. Influencing stakeholders and cross-functional teams to ensure alignment with strategic objectives.
7. Managing profit and loss (P&L) for the field service operations.
Qualifications:
To be considered for the Sr. Director of Field Service Operations role, you must possess the following:
1. A Bachelor's degree in Business Administration, Operations or a related field.
2. At least 9+ years of experience in a leadership role within the industrial equipment industry.
3. Proven experience in managing P&L and driving operational efficiency.
4. Advanced communication and presentation skills, with the ability to influence stakeholders and cross-functional teams.
5. Experience in sales and lifecycle management of refurbished equipment.
6. A deep understanding of complex logistics, service delivery processes, and parts supply chain.
7. An adaptable personality, with the ability to thrive in a fast-paced, dynamic environment.
8. The ability to motivate and lead large teams of field service employees.
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
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Company Description
Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.\r\n\r\nFounded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).\r\n\r\nReady to find a good job? Create your profile today at Jobot.com.