Mortgage Servicing Administrator Customer Service Role

Job Description

Job DescriptionAre you someone who loves helping people, thrives on energy, and takes pride in providing top-tier service? McCue Mortgage is looking for a Mortgage Servicing Administrator to join our high-energy, customer-first Loan Administration team!

This role is perfect for someone who enjoys speaking with people, solving problems, has exceptional attention to detail and stays organized—all while keeping a positive, can-do attitude every day.

What You’ll Do:

• Be the friendly voice of McCue Mortgage—answering and making calls to help customers resolve payment or account questions
• Manage email and phone support for customers, including delinquent and current borrowers
• Process payments, balance deposits, and support the escrow account lifecycle (taxes, insurance, etc.)
• Prepare mortgage payoff requests, year-end statements, and other key documents
• Support customer education on escrow analyses and 1098/1099 forms
• Coordinate with attorneys, investors, and insurers as needed

What We’re Looking For:

• A positive, energetic personality with a love for people and problem-solving
• A background in customer service—especially phone-based service—is a big plus!
• Strong computer skills are required — including proficiency with Outlook, PDF tools, and the ability to learn and navigate various software systems
• Prior mortgage/loan servicing or banking experience is helpful, but not required
• A high school diploma is required; associate’s or bachelor’s degree is a plus

Job Details:

• Full-time | Monday – Friday (37.5 hours/week)
• In-office only (no remote work)
• Occasional late evening or weekend hours may be required

Bonus Points:

• Knowledge of FNMA, FHLMC, FHA, or VA servicing
• Experience with insurance claims and mortgage documents

Why Join McCue Mortgage?
At McCue, we believe in fostering a supportive and engaging workplace where people enjoy coming to work. We’re a local, well-respected mortgage lender with a long history of customer care and a commitment to helping our team grow.