Human Resources Assistant (Full Time) Hacienda Hotel by Best Western Old Town San Diego
Job Description
Job DescriptionAbout the Role
WS Management is seeking a highly organized, detail-driven Human Resources Assistant to support our growing portfolio of hotels. This position is based at the Best Western Plus Hacienda Hotel and serves as both a corporate HR support role and the on-property HR presence.This is a critical role for someone who takes pride in organization, documentation, and follow-through, while also enjoying being a go-to resource for employees on property.The HR Assistant will work closely with the Director of HR and property leadership to ensure personnel files, compliance, onboarding, and HR processes are accurate, complete, and audit-ready at all times.
If you thrive in a fast-paced environment, enjoy keeping things structured and organized, and want to grow your career in Human Resources - this is an excellent opportunity.
What You'll Be Responsible ForHR Documentation & File Management (Core Focus)
Maintain accurate, complete, and audit-ready personnel files (digital and physical)
Ensure all required documentation is collected, signed, and properly filed
Perform routine HR file audits across the property and portfolio
Support compliance with California labor and documentation requirements
On-Property HR Support (Employee-Facing)
Serve as the on-property HR point of contact for employees
Answer general HR questions related to policies, onboarding, and benefits
Provide support in a professional, confidential, and approachable manner
Escalate complex issues to the Director of HR as needed
Record Keeping & HR Coordination
Assist the Director of HR with tracking compliance, investigations, and HR processes
Maintain organized logs, trackers, and documentation systems
Act as the primary record keeper for on-property HR activities, including:
Employee conversations (as directed)
Training attendance
HR-related documentation and follow-up
Onboarding & Employee Experience
Assist with new hire onboarding and orientation
Ensure all onboarding paperwork is completed accurately and timely
Support employee engagement initiatives, meetings, and events
HR Systems & Administrative Support
Support HRIS (Abacus/MyiSolved/EP3) data entry and document tracking
Assist with benefits coordination and vendor communication
Provide administrative support to the HR department as needed
Compliance & Audit Support
Assist with HR audits, documentation reviews, and compliance tracking
Ensure required postings, acknowledgments, and records are maintained
Support documentation related to leaves of absence, investigations, and employee relations
What We're Looking For
Highly organized with strong attention to detail (this is critical for success)
Ability to handle confidential information with professionalism and discretion
Strong communication and interpersonal skills
Ability to manage multiple priorities and meet deadlines
Comfortable working in both an office setting and interacting with employees on property
Proficient in Microsoft Office (Word, Excel, Outlook, Teams)
Experience with HRIS systems preferred (Abacus/MyiSolved a plus)
Associate's degree or equivalent experience preferred
Prior administrative or HR support experience preferred
Prior Hospitality experience.
The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.