Job Description
Job Description
Are you passionate about delivering exceptional customer experiences? Modagrafics in Wheeling, IL, is seeking a Customer Service Representative. This role focuses on large-format printing and graphics.
Salary: Competitive range of $50,000 - $55,000, based on experience.
Compensation:
$50,000 - $55,000 yearly
Responsibilities:
- Provide top-tier client service
- Cultivate strong client connections and deliver customized solutions
- Comprehend customer requirements and deliver unparalleled assistance
- Elevate brand image and surpass expectations
- Communicate effectively with clients, ensuring they are informed about order timelines and progress
- Coordinate off-site installation teams with clients located across the country
- Engage in cold-calling activities with both existing clients and potential new clients
- Manage client expectations
- Provide support to the sales team to enhance customer satisfaction and drive sales
Qualifications:
- At least 2 years of proven customer service experience required
- Excellent oral and written communication abilities are a must
- Must be adept at multitasking and prioritizing tasks in a fast-paced setting
- Email and phone communication skills
- Familiarity with printing and graphics is essential
- A bachelor's degree is preferred
About Company
Combine strategic management with advanced production technology, nationwide installation capabilities, and simplified logistics for custom ordering, and you’ve got a very specialized source for fleet and OEM branding: Modagrafics.