Job Description
Job DescriptionLocal most preferred
Role-Product Owner/Product Manager
Location - Atlanta, GA
We are seeking an experienced and customer-focused Product Owner/Product Manager with a strong background in the Quick Service Restaurant (QSR) or Hospitality industry. The ideal candidate will play a pivotal role in defining, developing, and enhancing digital and in-store experiences for restaurant customers, operators, and crew. You will work closely with cross-functional teams to bring technology solutions that drive business performance, improve guest satisfaction, and enhance operational efficiency.
Key Responsibilities:
- Define and prioritize product features and roadmaps based on business goals, customer needs, and market trends in the QSR or hospitality sector.
- Collaborate with stakeholders including marketing, operations, engineering, and design to align product strategy with business objectives.
- Translate business requirements into user stories and manage product backlogs using Agile/Scrum methodologies.
- Own the end-to-end product lifecycle from ideation to delivery and post-launch optimization.
- Lead discovery efforts to deeply understand user behavior, pain points, and opportunities through research and analytics.
- Deliver innovative digital experiences across mobile apps, kiosks, drive-thru, POS, loyalty, or kitchen display systems.
- Monitor product performance and make data-driven decisions to optimize for ROI, customer experience, and operational KPIs.
- Ensure regulatory and compliance requirements specific to the hospitality industry are met.
Required Qualifications:
- Bachelor’s degree in Business, Computer Science, Hospitality Management, or related field. MBA is a plus.
- 5+ years of experience in product management, with a minimum of 2 years focused on QSR, food services, or hospitality.
- Proven experience managing digital and/or in-store restaurant technology platforms (e.g., mobile ordering, delivery, loyalty, POS).
- Strong knowledge of Agile methodologies and tools like Jira, Confluence, or Aha.
- Excellent communication, stakeholder management, and problem-solving skills.
- Ability to balance strategic thinking with hands-on execution.
Preferred Qualifications:
- Experience working with third-party delivery partners (DoorDash, Uber Eats, etc.) or integrating with POS providers (e.g., NCR, Oracle Micros).
- Familiarity with loyalty and rewards program mechanics in the food and beverage industry.
- Understanding of data analytics, guest feedback, and performance dashboards to drive feature enhancements.
- Knowledge of cloud technologies and modern architecture for restaurant systems.
If you are interested or have any references please share resume at mukul@brightmindsol.com.