Nutrition Operations and Kitchen Manager

Job Description

Job Description

Proud to have been named one of The Gazette's 2021, 22, and 23 Top Workplaces!!

Are you looking for an opportunity to make a difference in your community? Do you have a passion for helping seniors? Do you want to work in a healthy, rewarding, and fulfilling environment?

COME JOIN OUR TEAM!

Located in Colorado Springs, CO

Comprehensive benefits, PTO, Sick Leave, and 401(k) available to full-time employees starting on the 1st day of the month following 30 days of hire.

Job Title: Nutrition Operations & Kitchen Manager

FLSA Status: Full-Time, Permanent, Exempt

Work Schedule: 40 hours per week

Department: Nutrition (400)

Reports to: Director of Nutrition

GENERAL PURPOSE OF JOB

The Nutrition Operations & Kitchen Manager is responsible for the overall management and supervision of the Kitchen, Warehouses, Pantry, meal service programs, including Meals on Wheels (MOW), Home-Delivered Meals (HDM), Connections Café, and catered events. This role oversees daily kitchen operations, meal planning, preparation, budgeting, and resource management, ensuring efficient, high-quality service and compliance with health, safety, and nutrition standards. The manager leads a team of staff and volunteers, fosters a collaborative work environment, and supports organizational goals, including revenue generation and program expansion.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Direct Supervision: Oversee department employees and volunteers, including kitchen staff, pantry staff, warehouses, packing teams, and delivery drivers.
• Training & Development: Train new staff and volunteers on kitchen protocols, safety, and best practices; provide ongoing coaching and support.
• Scheduling & Coordination: Manage work schedules to ensure adequate coverage and balanced workloads, minimizing overtime.
• Performance Management: Conduct evaluations, address performance issues, and provide feedback to support growth and accountability.
• Team Collaboration: Promote teamwork and ensure adherence to kitchen procedures and safety standards through effective leadership and communication.
• Volunteer Engagement: Actively participate in the Volunteer Program, regularly interact with volunteers, show appreciation, and provide guidance as needed.
• Oversee daily operations of meal programs, including packaging, delivery, and service at multiple sites.
• Coordinate with site staff and volunteers to ensure smooth operation and meal service.
• Direct and coordinate meal preparation for all programs and events.
• Manage inventory, requisition materials, supplies, and equipment, and maintain appropriate stock levels.
• Ensure compliance with health, safety, and nutrition standards, including regulatory inspections and recordkeeping.
• Maintain client records and ensure confidentiality.
• Generate reports using relevant software systems (e.g., ServTracker, Empower).
• Investigate and resolve customer complaints; implement new procedures as necessary.
• Represent the organization at community events and meetings.
• Manage kitchen and program budgets, control costs, and optimize spending on supplies.
• Oversee purchasing, negotiate with vendors, and manage inventory for timely, cost-effective procurement.
• Collaborate with staff to align programs and maintain fiscal responsibility.
• Monitor the quality of raw and cooked food, materials, and supplies.
• Ensure food safety and quality control standards are met.
• Maintain facilities and meal delivery equipment to meet temperature and regulatory compliance.
• Modify work procedures and processes to meet deadlines and operational goals.
• Monitor the quality of raw and cooked food, materials, and supplies.
• Ensure food safety and quality control standards are met.
• Maintain facilities and meal delivery equipment to meet temperature and regulatory compliance.
• Modify work procedures and processes to meet deadlines and operational goals.
• Support special events and perform additional tasks as assigned (e.g., dishwashing, inventory management, driving as needed).
• Exhibit professionalism and promote a safe and healthy workplace.
• Oversee the daily operations of the warehouse, ensuring efficient receipt, storage, and distribution of food, supplies, and equipment.
• Supervise warehouse staff and volunteers, providing training on safety protocols, inventory procedures, and best practices
• Manage inventory levels for the kitchen, warehouse and pantry, including requisitioning, receiving, and organizing materials and supplies.
• Ensure compliance with health, safety, sanitation, and emergency regulations within the warehouse environment.
• Maintain accurate records of warehouse inventory, stock movement, and supply usage for reporting and audit purposes.
• Coordinate with kitchen and program staff to fulfill supply orders and support meal production and delivery schedules.
• Oversee the maintenance and cleanliness of warehouse facilities and equipment, ensuring readiness for inspections and regulatory compliance.
• Additional duties and responsibilities as needed.

SUPERVISORY RESPONSIBILITIES

This position requires supervision of department employees and volunteers.

VOLUNTEER ENGAGEMENT RESONSIBILITIES

Regularly interacts, engages, and provides guidance to volunteers. Silver Key is a volunteer-centric organization. Identify and support volunteers and interns to coordinate and coach appropriate kitchen, pantry and warehouse safety standards.

DRIVING DUTIES

Will be required to drive on behalf of Silver Key Senior Services. Must maintain a current, valid Colorado Driver's License. Must maintain the state issued minimum automotive liability insurance coverage. Must observe and obey all federal, state, and local traffic laws. Responsible for the proper function and maintenance of any Silver Key vehicles used in performing assigned duties.

EMPLOYMENT STANDARDS

Silver Key Senior Services is a drug-free organization. Employment is contingent upon successful completion of a drug screen and background checks. Business-specific knowledge: Knowledge of Silver Key Senior Services mission statement, policies/procedures, business-specific software, and safety regulations. This position requires a background check by Colorado Adult Protective Services (CAPS).

REQUIRED EDUCATION and/or EXPERIENCE

Bachelor's Degree or High School Diploma/GED with five years of related experience and/or training, preferably in social services, non-profit, or large quantity meal preparation and menu planning. Food service experience preferred.

DESIRABLE, PREFERRED, OR SPECIAL QUALIFICATIONS

• Knowledge/understanding of Health, Safety, Sanitation, Emergency rules and regulations.
• Experience in strategic planning and food service operations management.
• Expertise in teaching, training, and instruction measurement.
• Executive Chef certification or experience preferred.
• Technology proficiency in computer software, office equipment, and professional telephone use.

TECHNOLOGY PROFICIENCY

This position uses Microsoft Office, label printers, cleaning and sanitation tools, online training programs and software, messaging apps, time clocks, and kitchen or cash register systems.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating maintenance instructions and procedure manuals. Ability to train small groups of volunteers.

MATHEMATICAL SKILLS

Addition, subtraction, multiplication, and division for handling orders, calculating totals, and providing change to customers and able to keep track of stock levels to determine how much product is needed based on demand or order history.

REASONING ABILITY

Ability to carry out instructions furnished in written, oral or diagram form. Ability to solve problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must pass all required background checks.
• Complete the ServSafe certification (within 90 days of hire).
• Valid Driver's License and proof of insurance.

PHYSICAL DEMANDS

This position requires standing, walking and sitting for periods of time. Utilization of hands and fingers to operate office computer keyboard and equipment required. Must be able to reach with hands and arms, talk, hear and stoop, kneel or crouch if needed. Must be able to lift up to 50 pounds as needed.

VISION REQUIREMENTS

Position requires close, distance and peripheral vision.

WORK ENVIRONMENT

The majority of the work takes place at the Kitchen, Warehouse, Pantry, or Congregate Sites, and in an office environment.

PROFESSIONAL DEVELOPMENT OPPORTUNITIES

Silver Key values the growth and development of our full-time hourly employees. With supervisor approval, you can take advantage of various professional development opportunities to build your skills and advance your career. These opportunities are tailored to help you excel in your role and contribute more effectively to our mission of serving seniors.

• Mental Health First Aid
• Peer Support Certification
• Other Supervisor-Approved Trainings