Job Description
Job DescriptionBasic Software Systems is seeking qualified candidates to implement new software with new and existing clients. Our packaged software includes Inventory Control, Point of Sale Invoicing, Full Accounting (A/R, A/P, General Ledger), Payroll, Service, and Rental applications. This position will play an integral role of being a support to our internal team as well as ensuring our customers are served in the appropriate manner. This position will learn quality assurance processes that will ensure effective communication and alliance among all team members in various departments.
REQUIREMENTS
- Highly trainable for an industry-specific business
- Customer service minded
- Effective communicator
- Professional phone etiquette a must
- Ability to juggle multiple priorities at once
- Must be able to work in a fast-paced environment
- Experienced with current computer technology, Office365 a minimum
- Desire to serve
- Personable
RESPONSIBILITIES
- Quality representation of the company of the upmost importance
- Act as first point of contact for all incoming communications via phone, Support Services emails, fax, and internal messaging systems with professionalism
- Knowledge of administrative and clerical procedures and systems such as word processing, e-mail, spreadsheets, and managing files and records and other office procedures at a proficient level
- Maintain knowledge of Basic Software Systems software applications and all third-party applications that interrelate.
- Maintain knowledge of software applications used for documentation and communication within the company
- Maintain documentation for procedures and support cases
- Understand Administrative and Customer Relations teams functions and protocols
- Obtain and manage sensitive client information with confidentiality and accuracy
- Work effectively under time constraints to meet deadlines and manage several different tasks concurrently
- Assist in the preparation and maintenance of regularly scheduled reports
- Exercise independent judgement and initiative and carry out job functions with or without direct supervision or instruction, when necessary
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
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