RN Community Health Outreach Worker (CHOW) Program Manager

Job Description

Job DescriptionSalary: $114,400 to $120,000 per annum

Introduction to the Company

Home & Health Care Management has been providing home and community-based services to patients in Northern California for over 45 years! Our agency specializes in delivering comprehensive case management for older adults, children, and those living with disabilities across many counties. We have experience developing new health and social services programs to serve our communities. We use a matrix of Medi-Cal, Medicare and targeted health programs to find solutions that work for our clients.

Overview of the Role

The CHOW Program Manager is a Registered Nurse who will develop, implement, train and educate Community Health Worker (CHW) trainees and perform all processes associated with developing a robust community health outreach program that focuses on serving clients with Asthma, Heart Failure, Diabetes, and other long-term diseases.

TheCHOWProgram Manager will also develop, implement and perform processes associated with the Enhanced Care Management (ECM) and Community Supports (CS) programs, which are interconnected Medi-Cal programs designed to address health care needs of diverse populations in the community.

Services will be provided to a variety of members to initiate referrals to other Medi-Cal eligible benefits and connect them with other social programs in the community. Many benefits and social programs are served by multiple health care plans. These health care plans are Medi-Cal programs designed to address health care and social determinants of health care needs of diverse populations in the community.

Responsibilities:

The Program Manager is responsible for the following:

• Collaborate and coordinate under the direction of the leading ECM program Manager
• Interview, select, train and mentor new CHWs, Care Managers (CMs) and Housing Navigators (HNs) in the Sacramento office.
• Develop policy and procedures to ensure standards of care are met for clients who receive CHW services and other interconnected Medi-Cal Programs.
• Develop policy and procedures to ensure standards of care are met for clients who receive CHW services and other interconnected Medi-Cal programs.
• Assign CHW, ECM and CS participant cases to individual team members, performs quality assurance on team members caseloads and ensures they are implementing programs accurately
• Monitor team members reports to identify Medi-Cal eligibility problems and ensure clients maintain Medi-Cal by promptly troubleshooting problems
• Supervise team members and participates in hiring and onboarding of new team members
• Collaborating with various staff and agency leads to identify and implementing optimal strategies for accomplishing a broad range of program planning and development.
• Represents the agency as a liaison with other governmental entities on a State or federal level to advance long term care system reform
• Manage relationships with diverse stakeholders including advocates, health plans, providers and community organizations
• Provides direction to staff for the transition of skilled nursing facility residents to independent living,
• Monitor and tracks CHW, ECM and CS participants and performs Quality Assurance analysis to ensure that participants case files are aligned with the requirements of the program established framework
• Track client acuity and identifies clients that require Corrective Action Plans.
• Review and approve care plans and assessments
• Prepares annual budget requests, coordinates resources, and ensures effective response to specific emergent issues

Essential Requirements:

• Clinical education in nursing or other clinical health disciplines may be considered. Education can range from an Associates to a Bachelors, Masters or PhD qualification. New grads considered.
• Computer literate and proficiency with computer applications including Microsoft Office suite- Outlook, Word, Excel, and PowerPoint.
• Ability to prioritize projects, manage multiple tasks, and meet recurring deadlines.
• Strong organizational skills.
• Ability to formulate comprehensive planning, policies, and procedures and to communicate them clearly and concisely, both oral and written.
• Valid California Drivers License and eligible to be insured under our liability policy with a clean DMV report
• Your own vehicle and proof of current auto insurance

Preferred Qualifications:

• Experience in case management in ageing and/or disabilities
• Experience managing complex and co-occurring physical and mental health diagnoses.
• Knowledge of federal and state statutes, regulations, and policies relating to aging and disability issues.
• Knowledge of Medi-Cal Waiver program regulations and guidelines.

Schedule:

This is not a remote role. This is a full-time exempt position, 40 hours per week, from Monday through Friday from 8am to 5pm with an hour for lunch. This position is working from our Sacramento office.

Travel:

You will need your own car and be able to travel to clients homes to supervise staff within Sacramento and surrounding areas.

Physical Requirements:

Job offer is conditional upon successfully passing a medical exam that tests amongst other things the ability to move, visual acuity, and hearing acuity. Physical requirement for this role specifically includes:

• Sits, stands, bends, lifts, walks, and moves intermittently during working hours
• Able to lift to 35 pounds without assistance

Compensation:

This is an exempt position. Salary is $114,400 to $120,000 per annually. Exact compensation may vary based on skills and experience.

Benefits

• You will be reimbursed for the mileage you travel from the office to participants homes.
• You will receive a monthly phone stipend.
• On the first of the month following 60 days of employment you will be eligible for health insurance, dental insurance, vision insurance, life insurance, long term disability insurance as well as Flexible Spending Account (FSA).
• We offer 401(k) matching up to 4% after 1 year of employment and 1,000 hours worked.

Leave accrues starting on your first day of employment, and you can take paid vacation, sick and holiday leave after 90 days.

Apply

If you have an interest in joining our amazing team, we would like to hear from you!

Click here to apply online.

You can also download the application packet located atwww.homeandhealthcaremgmt.com and fax completed applications to 530-487-8585 or mail to us at 1398 Ridgewood Dr., Chico, CA 95973, Attention: HR Department.