Job Description
Job Description
Description:
Schedule: Monday - Friday 9 to 5 (sometimes 6). 30 to 40 hour work weeks, no OT.
Interviews: In Person
A successful candidate will know about ERP Systems already, have strong communication skills, strong computer skills, and be detail-oriented. Please put on the resume where the candidate used an ERP system in the past.
Day to Day: Handling emails with complaints of the product, product didn't ship, revising shipment dates, addressing delivery, etc. Also will be entering orders into Dynamics Navision
(The description below is very accurate to the job)
3-5 Years of Experience. This is a Sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates and customers. As a CSR the goal is to assist and help resolve all customer needs as quickly and accurately as possible. Responsibilities include answering all incoming concerns/needs from all customers; key pick-up requests, handling transportation/routing on delivery questions, processing will-call orders, providing customers with invoice copies, monitoring orders before cut-off, communicating regularly with the AE and customers, and managing the same-day deliveries for OPCO. Requirements include a high school diploma or equivalent, Strong telephone communication skills, ability to work in a fast-paced environment, ability to sit and work at a P/C for extended periods and must be proficient in MS Office.