Job Description
Job Description
DEFINITION
This is a call center position working with clients and other office staff. Primary assignments include answering calls, scheduling and checking in clients for appointments, and entering demographic information into the EHR system.
This position works within Carastar Health's Call Center, 988 Lifeline Call Center, or the Access to Care Call Center which covers a region beyond the agency. Willingness to cross-trainand rotate among Carastar facilitiesis required.
DESCRIPTION OF DUTIES
Answer telephone calls promptly and in a polite and professional manner.
Admit consumers into programs by entering demographic, insurance, and financial information- hospital discharges, walk-ins, and referrals.
Verify and update demographics and insurance during each call.
Responsible for insurance referrals.
Maintain charts for corrections and completeness including importing documents and external records into the EHR system.
Schedule and reschedule appointments for the main center and all satellite offices.
Take messages and route calls to staff efficiently.
Answer questions about services that Carastar offers and other outside services.
Confirmconsumer appointments and work the Vital Interactions appointment worklist.
Assistwith State Reporting data corrections.
Ensurethat the call center and cubicles are clean and organized.
Cross train and provide front desk coverage for Carastar Center and its' satellite offices.
Train as a 988 Lifeline Call Center Operator
Direct visitors to appropriate areas in the building and various locations.
Perform other related duties as requested by supervisor.
REQUIREMENTS:
Ability to relate well withthe public in person or on the telephone.
Ability to work in a team environment.
Knowledge of office practices.
Experience in multitasking.
Proficient in typing and transcription.
Ability to work in a fast-paced office environment.
Sitting for extended periods of time.
Ability to drive and work at each location as needed.
QUALIFICATIONS
High School Diplomaor equivalent
Must have and maintain a validdriver's license and a driving record that is acceptable to Carastar's insurance carrier.
Must maintain at leastliability coverage on personal vehicles.