Job Description
Job Description
Position Summary
We are seeking a proactive and results-oriented Account Manager to join our team and oversee strategic client relationships within our IT Services practice. In this role, you will be responsible for managing a portfolio of key accounts, ensuring high levels of client satisfaction, and identifying opportunities for organic growth. The ideal candidate brings a blend of relationship management discipline and business development initiative—comfortable nurturing existing client relationships while actively pursuing net-new opportunities within those accounts.
Key Responsibilities
- Manage and grow a portfolio of strategic IT Services accounts, serving as the primary point of contact for client stakeholders
- Build and maintain trusted relationships with clients ranging from program managers to executive leadership
- Proactively identify, develop, and close cross-sell and up-sell opportunities, including new projects and service lines
- Lead business development activities within existing accounts, including proposal development, scoping, pricing, and contract negotiation
- Partner with delivery and technical teams to ensure successful execution of services and maintain account profitability
- Conduct regular business reviews, track account health, and manage escalations as they arise
- Maintain accurate pipeline and forecast information, managing the sales cycle from opportunity identification through close
Qualifications
- Minimum 3 years of experience in Account Management, Client Partnership, or Business Development within the IT Services, Consulting, or Technology solutions industry
- Demonstrated success in managing client accounts and contributing to revenue growth, with specific examples of expanded business within existing relationships
- Familiarity with the full sales cycle, including proposal creation, scoping, and negotiation
- Ability to navigate both operational delivery discussions and strategic business conversations with ease
- Strong interpersonal, written, and verbal communication skills
- Highly organized with attention to detail and ability to manage multiple priorities simultaneously
Preferred Qualifications
- Experience in managed IT Services
- Existing professional network within the NJ/NY metropolitan area
Why Join Us
- Competitive compensation package including base salary and performance-based incentives
- Opportunity to work with enterprise clients on meaningful technology initiatives
- Collaborative team environment with strong delivery support
- Clear path for professional growth and career advancement