Job Description
Our client, a water technology provider, is seeking a Customer Service Representative for a 6+ month contract opportunity . This role will be remote but candidate must live within 50 miles of the following locations for training purposes: West Sacramento, CA, Portland, OR, Boise, ID, Helena, MT, or Salt Lake City, UT.
Position Overview
This role supports daily sales and customer operations with a strong focus on order management, billing resolution, and customer communication. The position is fully remote, with limited in-person training if needed.
Key Responsibilities
Order Management
- Process product and service orders from sales teams and customers
- Maintain accurate customer and contract records
- Prepare price quotes and verify pricing, quantities, and terms
- Distribute order documentation to appropriate departments
- Coordinate with internal teams on order status, shipping dates, pricing, availability, and shortages
Customer Billing & Accounts Receivable
- Resolve billing issues, AR disputes, credits, and payment terms
- Communicate clearly with customers regarding billing questions
Sales & Customer Support
- Provide pricing, availability, formal quotes, and post-sale support
- Support and interact with sales teams and customers on a daily basis
- Provide backup coverage across teams with similar responsibilities
Additional Duties
- Follow all company policies and procedures
- Participate in new initiatives as assigned
- Take on additional responsibilities as business needs require
Required Skills & Experience
- SAP experience preferred (SAP HANA 4 a plus)
- AS/400 experience preferred
- Heavy email-based customer support experience
- Strong customer-facing communication skills
- Experience resolving AR disputes, credits, and understanding payment terms
- Advanced Excel skills; frequent usage expected
- Stable work history with clear career progression
- Strong attention to detail and work ethic
- Ability to work independently with minimal supervision
- Experience collaborating with internal teams and external clients
Qualifications
- Bachelor’s degree or 3+ years of relevant experience
- Experience with CRM tools, ERP systems, or pricing/quote configuration tools
- Proficiency in Microsoft Word, Excel, Outlook, and Access
- Strong organizational skills with the ability to manage multiple priorities
- Solid problem-solving skills and initiative
Preferred Qualifications
- Order entry experience
- Salesforce CRM experience
- Experience with Select Configure Price Quote (SCPQ)
- Experience supporting projects from quoting through invoicing and delivery
- Background in continuous improvement, Lean practices, or process optimization
- Prior leadership or people management experience strongly preferred
Pay Rate- $20.00- $25.99/hour