Job Description
Job Description
OAKLAND HOUSING AUTHORITY
OFFICE SPECIALIST I
SALARY: $28.69 - $31.58 / HOURLY
CLOSING DATE/TIME: THURSDAY, OCTOBER 9TH, 2025 AT 8:59PM PST
DEFINITION
Under close supervision, provides a variety of routine clerical support services to various Authority Departments; performs other related work as assigned.
ESSENTIAL FUNCTIONS
Specific duties will vary with the department to which assigned. The following list of duties is a description of the types of work that may be performed and is not intended to be all-inclusive. The omission of a specific duty does not make it unacceptable if the work assigned is at the equivalent level.
- Answers and directs phone calls, voice mail and e-mail; and
- Greets visitors, clients and staff; and
- Responds to general questions; and
- Refers inquiries as appropriate; and
- Takes messages; and
- Distributes forms and explains their completion; and
- Provides information on Authority programs and related referral services; and
- Updates and maintains filing systems, including confidential files; and
- Sets up new files; and
- Receives, pulls and files documents and records; and
- Types correspondence, reports, memos, forms and related materials with accuracy, completeness and in compliance with departmental procedures; and
- Inputs, updates, searches and retrieves data using spreadsheets, computer databases and various automated systems; and
- Operates a variety of standard office equipment such as a personal computer, typewriter, phone, fax, calculator, copier, scanner or other department specific equipment; and
- Opens, dates, screens, sorts, routes and processes mail; and
- Prepares information packets and packets of required forms; and
- Maintains client/public information, brochures and supplies; and
- Schedules appointments; and
- Maintains a calendar; and
- Schedules meetings and makes appropriate arrangements such as contacting participants, reserving rooms, and assembling materials and documents; and
- Performs dispatching duties.
MARGINAL FUNCTIONS
- May prepare a variety of handwritten or computer generated reports using established procedures and formats; and
- Performs other related work as assigned.
MINIMUM QUALIFICATIONS
Graduation from high school or GED with one year of paid clerical experience.
Bilingual skills in ASL, Mandarin, Cantonese, Vietnamese and/or Spanish are a plus.
An equivalent combination of education, training and experience will be considered.
KNOWLEDGE & ABILITIES
KNOWLEDGE OF:
- Modern office methods, practices and procedures;
- Basic record keeping;
- Standard PC software and hardware including computer applications such as Microsoft Word, Excel, and other related programs and systems;
- Customer service principles;
- Operation of standard office equipment;
- Proper format for typed material;
- Business standard English usage, including grammar, punctuation and spelling.
ABILITY TO:
- Type at a rate of 40 net words per minute;
- Perform general clerical work such as typing, filing and reception;
- Learn the specific operations and procedures of the job;
- Proofread material for grammatical, numerical and clerical accuracy;
- Learn, understand, interpret, apply and explain departmental policies and HUD, federal, state and local government rules, regulations and laws pertaining to the work assigned;
- Learn computer skills and other new technology;
- File with accuracy;
- Have effective communication skills;
- Follow written and verbal instructions; interact courteously and professionally with a culturally diverse general public and with other Authority employees;
- Provide quality customer service to internal and external clients;
- Use discretion and good judgment in the handling of sensitive and confidential information;
- Prioritize and complete work in a timely manner despite frequent interruptions.
TO APPLY: Please complete an employment application online at www.oakha.org. Closing date / time for applications will be Thursday, October 9th, 2025 at 8:59pm pst.
Represented by Local 29