Job Description
Job Description
SUMMARY OF COMPANY
The MCS Group, Inc., a certified Women’s Business Enterprise, is a nationally recognized provider of outsourcing services. For more than three decades, we have served law firms, insurance companies, corporations, government agencies and educational institutions with cutting-edge technology and a comprehensive breadth of services including records retrieval & analysis, deposition, eDiscovery, facilities management and back-office solutions to help increase productivity while reducing operational costs.
MCS’s success starts with the people that we employ. To be a part of the MCS team, one must be caring and passionate and go above and beyond what our clients expect. We are lucky to have some of the best representatives in the industry, and that is proven time and time again with the personalized relationships and bonds that are formed between our associates and clients.
MCS associates must also express the highest levels of integrity, accountability and responsiveness. The MCS team is honest, loyal and trustworthy, and we are proud to provide the highest quality service in the industry.
There is nothing that we wouldn’t do for our clients! We are always there when they need us, and their satisfaction is guaranteed. We are proud to say that we deliver our solutions quickly, efficiently, economically and enthusiastically.
Experience MCS and experience excellence.
POSITION SUMMARY
The primary role of this position is to review and process all incoming department correspondence from law firms and providers. Correspondence usually is letters of request, questions regarding status, revised HIPAA authorizations and provider invoices.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Read each digital piece of correspondence to determine the next step
- Update the computer system regarding the receipt of each piece of correspondence
- Deliver the correspondence electronically to the proper associate for follow up
- Arrange for any fees to be paid in advance of getting records
- Attend weekly meetings with Team Leaders
- Inform Request Processing of any address changes to providers or clients
- Attend training classes or watch company-sponsored videos for ongoing education
PERFORMANCE METERICS
- Process 250 pieces of digital mail daily
- Itemize 100 invoices for provider fees and submit electronically to Accounts Payable daily
- Document and submit daily report to Team leader itemizing activity
QUALIFICATIONS
- Excellent oral and written communication skills; strong interpersonal skills
- Strong client focus; ability to interact with customers at all levels
- Strong analytical and problem-solving skills; high-level of attention to detail
- Ability to multi-task effectively and maintain organization and composure under high pressure
- Strong knowledge of Microsoft Office (Excel, Word)
- Capable of making timely, independent decisions
- Ability to work to deadlines and prioritize work
- Ability to work independently and as part of a team
EDUCATION REQUIREMENTS
Associate's degree is preferred, but at minimum a High School Diploma or equivalent education and 1-2 years of related work experience.