Technology evolves fast—this is your opportunity to be at the forefront, supporting cutting-edge IT infrastructure in a dynamic, globally connected financial data environment.
As an IT Support Analyst at FE fundinfo, you will be part of an agile and forward-thinking Enterprise IT team, ensuring seamless operations through technical expertise and automation-driven solutions.
You'll gain hands-on experience with innovative technologies, contributing to the improvement and reliability of enterprise services while working in an environment that values continuous learning and professional growth.
Your key responsibilities as an IT Support Analyst will include:
• Providing first and second-level support for hardware, software, and network issues, ensuring optimal system performance.
• Managing and troubleshooting Ivanti, Intune, and other IT systems to enhance efficiency and security.
• Building, configuring, and deploying laptops and desktops to meet organizational standards.
• Implementing and maintaining security measures across all devices, including patch management, encryption, and compliance auditing.
• Collaborating with IT teams on system upgrades, security initiatives, and improving service delivery.
• Creating and maintaining training materials and documentation to support IT processes and knowledge sharing.
You will need the following experience and skills to join us as an IT Support Analyst:
• You must have at least 3 years of experience in IT support and a strong understanding of ticketing systems (preferably Ivanti).
• You will have strong expertise in configuring and managing Windows devices.
• You should have a solid understanding of cybersecurity principles, compliance frameworks, and best practices.
• You need to be familiar with network protocols and troubleshooting methodologies.
• You will bring excellent communication and interpersonal skills, ensuring professional and user-focused support.
FE fundinfo is a leading financial data provider, connecting the investment industry across the UK, Europe, and Asia-Pacific through an integrated platform. Our skilled team empowers clients with data-driven insights, making the industry Navigate Complexity with Confidence!
At FE fundinfo, we foster a collaborative, innovative, and growth-oriented work environment. We embrace agile principles, encouraging employees to stay ahead of evolving technologies. Our commitment to continuous learning and professional development ensures that our team thrives while delivering exceptional service.
Benefits:
• Work in a brand-new office facility with subsidized car parking.
• Get complimentary healthcare for employees, with the option to include family members.
• Secure your future with our pension plan.
• Enjoy lunch vouchers valued at 10.80 Euros.
• Holiday purchase option – buy up to 5 extra days off per year.
• Advance your career with sponsored learning and development, including formal qualifications.
• Engage in office social events to connect with colleagues.
Apply now and we'll aim to get back to you with feedback within 5 working days.