Job Description
Job Description
Enrollment Specialist
Remote: This role is part-time up to 30 hours a week, Monday through Friday
Jaan Health's team is growing! We're looking for a talented Enrollment Specialist to join our high-impact team. In this role, you'll be working directly with Phamily clients
to reach, engage, and inform their patients about the benefits of Phamily-enabled care programming. Enrollment Specialists are on the front lines of patient engagement, speaking with hundreds of patients per week.
Who We Are:
Jaan Health is a rapidly growing healthcare technology company on a mission to transform healthcare by powering proactive care at population scale. Our AI-powered virtual care SaaS platform, Phamily, enables physicians and care teams to better manage patients' chronic conditions and general health needs between visits while increasing financial sustainability for health systems and medical groups. We've helped tens of thousands of patients since our founding. We need your help to serve even more patients.
Who You Are:
● Passionate about our mission and working on products that improve lives
● Go-getter, self-starter attitude with a passion for helping others
● Excellent verbal communication skills over the phone
● Experienced with remote work
● Flexible - hours of operation vary by time zone
● Constant curiosity to learn more
● Desire to thrive in a fast-paced, entrepreneurial environment
● Willingness to be coached and mentored daily
● Tech-savviness and proficiency
Key Responsibilities:
● Daily patient outreach and engagement (through Phamily and phone calls)
● Ongoing communication and coordination with client care teams and providers
● Diligent record-keeping of patient interactions
● Ad-hoc projects to help improve the patient coordination process
● Daily coordination with the Customer Success team to enable increased customer benefit
What Skills You'll Need:
● Excellent written and verbal communication ability, specifically over the phone
● Interest in performing high-volume, high-quality patient outreach daily
● Call center experience and good telephone etiquette
● High energy, personable, and friendly demeanor; self-motivated
● Experience in sales or upselling products and services (preferred)
● You must have a good connection to the internet and a personal laptop and smartphone to apply. You will be provided an app to disguise your number.
We're excited to see how you can make a difference in our expanding team!
Compensation & Benefits:
● $21/hour
● Work/Life Balance - Flexible vacation and remote work policy
● Opportunities for career advancement based on performance.
● A collaborative and innovative work environment.
● The chance to make a meaningful impact on patient care through technology.
Jaan Health is an equal-opportunity employer. We recruit and hire without regard to race, national origin, religion, gender, gender identity, sexual orientation, disability, disability, marital status, veteran status, or age.