Job Description
Job Description
Looking for a Customer Service Lead to take charge of day-to-day customer operations, support a small team, and act as a key liaison between our clients and sales organization. Must have manufacturing experience.
This is a high-impact role ideal for someone who’s ready to lead from the front, make fast, confident decisions, and ensure every customer interaction reflects our company’s high standards.
· Lead & Support the Team: Oversee and guide a small team of 2 Customer Service Representatives, offering mentorship, troubleshooting support, and daily direction
· Manage Customer Accounts: Serve as a primary point of contact for key customer accounts — handling inquiries, tracking issues, and ensuring follow-through
· Decision-Making & Problem Solving: Empower the team by helping them make informed, customer-first decisions in real time.
· Collaborate with Sales: Work closely with Account Managers and Sales Reps to ensure customer needs are addressed promptly and effectively.
· Improve Processes: Spot inefficiencies, suggest improvements, and help implement systems that enhance service and team performance.
Must have:
· 2+ years of experience in customer service, client support, or operations
· Proven ability to take ownership and lead by example
· Excellent communication and problem-solving skills
· High attention to detail with a proactive, can-do attitude
· Experience with CRMs, order tracking tools, or customer service platforms
· Ability to work cross-functionally with sales and other departments
· Calm under pressure and confident in making decisions
Perks:
· Hourly Rate: $25–$28/hourly, based on experience
· Supportive, fast-paced team environment
· Gain exposure to both customer operations and sales strategy
Benefits: Benefit offerings include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details: $25.00 to $28.00 per hour
Search managed by: Michelle Schiller
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.