Job Description
Job Description
Sandeep Shah Insurance Agency is hiring a Customer Service Representative to join our growing team in Rocklin, CA. We're a local Farmers Insurance Agency dedicated to helping our community protect what matters most their families, businesses, and futures. If you're a dependable professional who enjoys helping people and thrives in a supportive, goal-driven environment, this could be your next great career move.
As a Customer Service Representative, you'll be the friendly and knowledgeable point of contact for clients. You'll handle policy updates, billing questions, and claims assistance while ensuring every customer feels valued and informed. This role also supports the agency's operations and retention goals.
Benefits
Annual Base Salary Based on Experience
Mon-Fri Schedule
Career Growth Opportunities
Flexible Schedule
Paid Time Off (PTO)
Free Coffee
Responsibilities
- Provide top-tier customer service by phone, email, and in person
- Process policy changes, payments, and renewals
- Assist clients with claims and coverage questions
- Maintain accurate records in the agency management system
- Support the sales team with administrative and retention tasks
Requirements
- Active Property & Casualty Insurance License (required)
- Professional communication and organizational skills
- Dependable, detail-oriented, and customer-focused
- Ability to multitask and adapt in a fast-paced office
- Prior customer service or insurance experience preferred