Job Description
Job Description
Job Type: Full-time, with flexibility to work other days as needed
Salary: $21 per hour with the opportunity to increase
Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you’ve come to the right place!
Candidates with restaurant and hospitality backgrounds are encouraged to apply.
About the Company
Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the country. Since opening in 2011, we have partnered with over 2,500 providers throughout our 20+ locations, and we are continuing to grow!
About The Role
We're looking for someone who enjoys being the person others can count on. As the Lead Provider Support Specialist, you'll be the primary on-site support person for our Eugene office, helping providers, clients, and teammates while keeping day-to-day operations running smoothly.
While you'll have support from an Office Manager, leadership team, and coworkers, much of that partnership happens virtually. We're looking for someone who is comfortable working independently, staying organized, communicating proactively, and taking ownership of their work.
We're hiring directly into this lead-level role because this office needs someone who can bring strong communication, organization, and leadership skills from day one. This role also offers opportunities for growth within a growing organization for someone excited to take on increasing responsibility over time.
We welcome candidates from healthcare, hospitality, retail, office administration, customer service, and other service-focused industries who have developed strong leadership, communication, and organizational skills.
Primary responsibilities
- Providing excellent customer service over the phone, in person, and via email
- Creating a warm and welcoming atmosphere for clients
- Managing the front desk by helping clients prepare for their visits
- Scheduling client appointments
- Supporting mental health providers with administrative requests
- Client insurance benefits verification
- Consistent monitoring of overall PSS success, assess support needs or gaps, and proactively foster collaboration and motivation across the team
- Contributing to and developing training materials and resources
Leadership Expectations
This is a Lead Provider Support Specialist position. While this role does not directly manage employees, it is expected to serve as a leader within the office.
The ideal candidate has experience setting a professional example, supporting coworkers, helping coordinate daily operations, communicating effectively through challenges, and taking ownership of responsibilities. We are looking for someone who can work independently, build trust with others, and contribute to a positive and accountable team culture.
Requirements
- 2-3 years of experience in customer service, administrative support, office coordination, hospitality, retail leadership, healthcare administration, or a similar customer-facing role
- At least 1 year of experience in a leadership position such as Lead, Shift Lead, Team Lead, Trainer, Supervisor, Assistant Manager, or a comparable role
- Demonstrated ability to organize and prioritize multiple responsibilities in a fast-paced environment
- Strong written and verbal communication skills
- Experience building professional relationships with customers, clients, patients, or business partners
- Ability to work independently while maintaining communication and collaboration with a larger team
- Strong problem-solving skills and the ability to navigate challenges with professionalism and sound judgment
- Comfortable learning new technology platforms and troubleshooting basic technical issues
- Demonstrated reliability, accountability, and follow-through
Preferred:
- Experience supporting a team, coordinating workflows, training new employees, or serving as a resource for coworkers
- Experience handling escalated concerns, difficult conversations, or customer service recovery situations
- Experience working in an environment that required strong organization, attention to detail, and management of competing priorities
- Experience with scheduling systems, administrative software, electronic records systems, or similar technology platforms
Benefits
We provide our full-time employees with:
- 75% coverage of health, dental, and vision insurance
- 15 PTO days accrued annually
- 6 paid holidays per year
- 401k matching
- Life Insurance
- Professional development training and opportunities for advancement
We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!
It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.
Job Type: Full-time, with flexibility to work other days as needed
Salary: $21 per hour with the opportunity to increase