Mystery Shopper

Job Description

Job DescriptionDescription:

POSITION SUMMARY:

The passionate, self-motivated Mystery Shopper works with the Vice President of

Membership Success to evaluate the quality of the Member and guest experience at

our Family Centers. Mystery Shoppers are responsible for completing in-person or

phone shops as assigned and reporting in a timely manner through a

YMCA-provided assessment form. In-person shops are not expected to exceed a

2-hour commitment which includes travel time, the mystery shop experience, and

completing the report. Phone shops are not expected to exceed a 1-hour

commitment which includes completing the shop and submitting the assessment

report.

ESSENTIAL FUNCTIONS:

1. Execute assigned Mystery Shops and submit feedback forms by deadline each month
2. Provide impartial assessment of the Center team, program delivery and facilities
3. Must be detail-oriented and possess excellent communication and memorization skills
4. Ability to use personal technology for phone shops and personal transportation for in-person shops.

Requirements:

QUALIFICATIONS:

• High School Diploma or equivalent
• Reliable transportation
• Detail-oriented, high attention to accuracy
• Excellent communication skills
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Ability to conduct duties discreetly and impartially
• Follows all standards, policies and procedures as established by the YMCA of South Hampton Roads, including Employee Code of Conduct, Child Abuse Reporting and Prevention, and emergency procedures.

YMCA LEADERSHIP COMPETENCIES:

• Communication and Influence
• Developing Self and Others
• Engaging Community

PHYSICAL DEMANDS

1. Walk, stand, kneel, and stoop
2. Maintain continuous operations requiring attention to detail and multi-tasking
3. Must be able to lift, pull and move up to 15 pounds
4. Must be physically able to successfully complete required certifications

BACKGROUND CHECKS

An offer of employment is contingent upon receipt of satisfactory results to meet

minimum requirements of the position. They may include criminal background and

reference checks, E-Verify, drug test, driver’s license record, and/or a Child

Protective Services Check (CPS). Additional driver’s license check, CPS, criminal

background check, alcohol, and/or drug testing may be required to be processed in

the future in order to meet and/or maintain the requirements of this position.