Job Description
Job Description
Job Duties: Responsibilities include answering inbound or making outbound calls to customers in relation to their account, documenting calls, following up on unresolved queries, providing solutions to customers, and other duties, as necessary
Requirements/Skills:
- High School Diploma or GED
- 2 years contact center, customer service, & experience in a healthcare setting is required
- Knowledge of performance expectations in a contact center environment
- Medical scheduling and patient registration knowledge
- Understanding of patient privacy requirements for protected health information (PHI)
- Basic knowledge of best practice standards for customer service and management of customer expectations
- Understanding of the importance of employee engagement in the contact center environment
- Ability to use a personal computer and electronic medical record software, and ability to listen to and record accurate information
- Must demonstrate self-initiated work behaviors, good verbal, and written communication skills
- Bilingual, English and Spanish preferred
- If communicating in a language other than English, the incumbent must pass and maintain the Health Care Language Proficiency or Interpreter Assessment by MasterWord Interpreter Services.
Hours: 8 hour days between their hours of operation, M-F 7a-7p, and Saturday 9a-2p – Must be flexible with your start and end times
Company DescriptionTruBlu = Tru Results
TruBlu HR Solutions offers premier recruitment services to our clients and candidates for temporary, temp-hire and direct-hire positions.
Whether you are looking for a job or looking for talent, TruBlu delivers results. Our professional consultancy solutions help businesses achieve their long-term employee goals and connect job seekers with positions that build on their experience and expertise.
Our staffing professionals have the industrial, manufacturing, energy and healthcare experience needed to deliver qualified people and talent that will move your business forward. Let us help you identify the best candidates for your team today.
Company Description
TruBlu = Tru Results\r\nTruBlu HR Solutions offers premier recruitment services to our clients and candidates for temporary, temp-hire and direct-hire positions.\r\nWhether you are looking for a job or looking for talent, TruBlu delivers results. Our professional consultancy solutions help businesses achieve their long-term employee goals and connect job seekers with positions that build on their experience and expertise.\r\n\r\nOur staffing professionals have the industrial, manufacturing, energy and healthcare experience needed to deliver qualified people and talent that will move your business forward. Let us help you identify the best candidates for your team today.