Job Description
Job Description
This role is ideal for someone who thrives in customer service, enjoys problem-solving, and wants to make a direct impact on sustainability efforts across the islands.
Key Responsibilities
• Schedule and coordinate residential customer installations. Provide phone and email support and respond to customer inquiries regarding the Program
• Perform quality control reviews using a work order management system
• Educate customers on energy demand response events and benefits
• Maintain strong relationships with internal and external clients
• Manage multiple shared email inboxes and assist with weekly administrative tasks (e.g., mail processing)
• Collaborate with the team to improve processes and enhance program delivery
• Generate reports summarizing operational data
Qualifications
• Minimum 2 years in a call center environment with external customer interaction
• Strong phone communication and problem-solving skills
• Proficiency in MS Office (Word, PowerPoint, Outlook, Excel)
• Typing speed of at least 40 WPM
• Excellent organizational, verbal, and written communication skills
• Ability to multitask and work independently with attention to detail
Preferred Skills & Experience
• Bachelor’s degree or equivalent industry experience
• Experience with Salesforce
• Background in Energy Efficiency or Project/Client Management
• Technical aptitude and familiarity with residential/commercial property maintenance
• Strong writing skills (e.g., proposals, work plans)
Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.
Company Description
With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.