Job Description
Job DescriptionBusiness Analyst
Tennessee Department of State
Information Technology Division
Mission: The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment.
Supervisor: Information Technology Director
Summary: Under general supervision, is responsible for fulfilling duties of routine difficulty, performs process improvement and technology needs analysis of considerable difficulty, and related work as required.
Duties and Responsibilities
- Provide opportunities and recommendations to stakeholders to improve business processes.
- Gather data requirements through sessions with stakeholders for inclusion in data structures.
- Identify and model attributes for inclusion in system requirements.
- Analyze data gathered to develop processes or product solutions.
- Decompose business processes and/or data flows into lower-level processes so that the solution may be sufficiently described.
- Map data from existing systems to new data structures for conversion development.
- Serve as the liaison between business units and the IT division.
- Communicate requirements and opportunities to all levels of the organization.
- Collaborate with developers and stakeholders for requirements development, ensuring that stakeholders understand the design capabilities and/or limitations, engaging development staff in the transfer of functional requirements into system design.
- Validate resource requirements and develop cost estimate models to acquire project funding and approval.
- Create and validate the business analysis activity list estimates to develop a comprehensive list of project tasks to assist the project manager in developing a project schedule.
- Estimate project or product needs to determine resources, cost, and schedule.
- Identify value by understanding business capabilities, how technology can (and cannot) be leveraged, and communicate the findings to stakeholders.
- Evaluate proposals (RFI, RFQ, and RFP) for feasibility and alignment with agency objectives.
- Build business cases to align with agency objectives.
- Interact with project stakeholders to identify and resolve problems.
Minimum Qualifications
Education and Experience
- Bachelor’s degree in computer science or a relevant major.
- Equivalent combination of relevant education and constructive, varied development experience may be substituted when appropriate.
Knowledge and Abilities
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources
- Computers and Electronics - Knowledge of business process improvement principles and techniques
- Computers and Electronics - Broad knowledge of state business processes, as well as regulatory compliance and governance frameworks
- Computers and Electronics - Knowledge of application development techniques; knowledge of database architecture; knowledge of data modeling
- Design - Advanced knowledge of design techniques and principles involved in the drawings and models of system architecture
- Development Methodologies - Advanced knowledge of the product/software/systems development life cycle used in the development of software solutions and systems
- Development Methodologies - Knowledge of project management principles
Skills:
- Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Speaking - Talking to others to convey information effectively
- Instructing - Teaching others how to do something
- Service Orientation - Actively looking for ways to help people
- Troubleshooting - Determining the causes of operating errors and deciding what to do about them
- Systems Analysis - Identifies components for work breakdown structure and decomposes into an activity list for resource and time estimates
Salary: $75,000 annually plus the State of Tennessee Benefits Package.
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