Job Description
Job Description
This full-time leadership role is your chance to make a significant impact by driving service excellence and shaping the future of our customer support team.
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What You’ll Do:
- Lead and mentor a growing customer service team
- Optimize service processes for efficiency and client satisfaction
- Handle escalations and deliver innovative solutions
- Collaborate across departments to enhance customer experience
- Monitor key metrics and feedback to continuously improve
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What We’re Looking For:
- Minimum of 5 years in managing customer service
- Excellent communication and team-building skills
- Proficiency in service systems and a customer-first mindset
- Bachelor’s degree preferred
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Why US?
- Competitive salary + bonuses
- Full benefits: medical, dental, vision, 401(k) with match
- Paid time off and holidays
- Career development in a stable, growing company
- Supportive team with room to grow
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We service over 60,000 manufacturers and distributors worldwide — and our people are the reason we lead the industry. Join a team where your leadership makes a real difference.
- Optimize service processes for efficiency and client satisfaction
- Handle escalations and deliver innovative solutions
- Collaborate across departments to enhance customer experience
- Monitor key metrics and feedback to continuously improve