Patient Financial Services Specialist

Job Description

Job Description

Patient Financial Services Specialist (Remote)
Location: Tampa, Florida (Remote, must reside in Tampa Bay region)

Organization: Tampa Family Health Centers (TFHC)

About Tampa Family Health Centers

At Tampa Family Health Centers, healthcare is more than a service, it is our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County.

Joining TFHC means becoming part of a mission-driven organization where your work directly supports patient-centered care and expands access to those who need it most.

Position Summary

Tampa Family Health Centers is seeking a Patient Financial Services Specialist to support patient and provider inquiries, resolve account-related issues, and ensure a positive service experience.

This role is responsible for managing EPIC Work Queues, maintaining accurate documentation, and collaborating with revenue cycle and operational teams to ensure timely and effective resolution of patient financial matters.

Essential Responsibilities

• Respond to patient and provider inquiries via phone, email, and other communication channels
• Manage and resolve EPIC Work Queues (WQs) in a timely manner
• Document all interactions and updates within patient accounts accurately
• Collaborate with RCM and operations teams to resolve account issues
• Analyze trends and escalate concerns to leadership as needed
• Provide support and guidance on EPIC system usage when applicable

Qualifications

• High school diploma or equivalent required
• EPIC experience required; certification preferred
• Minimum 2 years of healthcare customer service or patient financial services experience

Skills & Abilities

• Strong communication and customer service skills
• Excellent problem-solving and critical thinking abilities
• Ability to manage multiple tasks and prioritize effectively
• High attention to detail and accuracy
• Ability to interpret insurance information and communicate clearly with patients and team members
• Ability to work independently in a remote environment while collaborating with a team

Work Environment

• Remote role with expectation to reside in the Tampa Bay region
• Fast-paced, team-oriented environment supporting patient financial operations

Benefits & Rewards

TFHC offers a comprehensive benefits package designed to support your well-being and professional growth, including:

• Medical, Dental, and Vision Insurance
• Life, Disability, and AD&D Insurance
• Generous PTO and 7 paid company holidays
• 401(k) with employer contribution after one year
• Employee Assistance Program (EAP)
• Employee discount program
• Growth and development opportunities
• Pet Insurance

Why Join TFHC?

Join a collaborative, mission-driven team focused on delivering exceptional patient financial services and improving access to care across the Tampa Bay community.

Join Us

If you are passionate about patient support, problem-solving, and healthcare operations, we encourage you to apply and join Tampa Family Health Centers.