Job Description
Job DescriptionDescription:
Positions Purpose and Summary:
Under the supervision of the CIO, the Call Center Representatives serve as the first line of customer service via phones.
Positions Main duties and Responsibilities:
- Provide the highest level of service.
- Be knowledgeable and efficient with the phone system.
- Answer questions and assist customers with their accounts, both deposit and loans.
- Transfer calls to the appropriate department or employee.
- Review fraud reports daily.
- Approve or deny mobile deposits that need review.
- Rotational Saturday duties as Call Center Personnel.
- Promote bank products and services.
- Represent the bank through involvement in community events and/or civic organizations.
- Report any discrepancies or suspicious activity.
Requirements:
Qualification Requirements:
- High school diploma or equivalent
- Background check must be passed.
- Organizational skills and multitasking capabilities.
- Ability to interact within all levels of the Bank.
- Ability to read and interpret policies, procedures, memorandums, etc.
- Ability to present oneself in an appropriately clean professional dress and manner
- Provide courteous, knowledgeable and professional customer service both in person and on the phone
- Assume responsibility, display initiative, and exercise good judgment
- Display an ability to remain attentive and discreet
- Ability to work cooperatively and interact within all levels of the Bank as part of a formal or informal team to accomplish Bank goals; to respect the needs, ideas, and contributions of others
Working Conditions and Environment:
This job operates in a professional office environment. This is a full-time position, averaging 40 hours per week. This is a non-exempt position.
Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.