Program Manager, Learning & Development

Job Description

Program Manager, Learning & Development

On-site San Francisco

Role Summary Lead the logistical planning, coordination, and execution of all learning and development initiatives across multiple brands, ensuring seamless delivery of high-impact learning events aligned with business objectives.

Key Responsibilities

Training & Event Planning

• Oversee end-to-end logistical planning for learning and development programs and workshops at NSMs and launch meetings. Partner with cross-functional stakeholders to understand requirements and ensure execution through completion
• Manage L&D training calendar and room/space needs across brands and stakeholders
• Build comprehensive training agendas, including presenters, content and scheduling, aligned to schedules and objectives, across brands
• Training Events: Hotel sourcing and full event logistics. Generate detailed event plans, tracking documents, and post-event reports. Serve as on-site meeting host and primary contact, AV and materials support

L&D Communication Management

• Act as primary Point of Contact for training participants: communications, BridgeLearn management, onboarding and logistics
• Lead welcome calls and coordinate communications surrounding training events
• Coordinate training calls with field teams, across brands, including slides and presenters

Budget & Vendor Management

• Manage L&D department budgets, across brands
• Negotiate and manage training vendor contracts across brands
• Review and process invoices; ensure timely and accurate payment
• Oversee speaker scheduling, contracting, and compensation

Logistics & Materials Coordination

• Coordinate participant travel logistics
• Ensure timely development and delivery of training materials to events
• Manage branded merchandise (“swag”) procurement and distribution
• Attend NSM, Kickoff, Off-site trainings: provide on-site support for Training Managers: materials, setup, alignment
• Lead LMS migration to new platform (Allego) and integrate with Workday

Affiliate Launch Readiness:

• Partners with PMs across affiliates to ensure alignment and clarity of evolving timelines
• Create and manage a centralized launch readiness tracker tying training milestones to commercialization timelines
• Provide executive-ready status updates on training readiness across brands (visibility)
• Maintain an overview of L&D metrics
• Responsible for training documentation system per California reporting requirements
• Standardize, governance, and brand-level autonomy of Sharepoint

Additional Details

· Travel requirement: ~25%

· High cross-functional visibility and collaboration

· Strong focus on operational excellence, organization, and execution