Account Manager/Customer Service Representative

Job Description

Job Description

Job Posting: Commercial Lines Account Manager/CSR

Location: NW Oklahoma City / Edmond (mostly on-site, occasional remote flexibility)

Company: Sterling Management Group

Position Overview

We are seeking an experienced Commercial Lines Account Manager/CSR to join our team. This role involves both new business and existing account management, ensuring clients receive exceptional service while supporting producers with placement and growth opportunities. The ideal candidate is detail-oriented, proactive, and thrives in a professional & team-oriented environment.

Responsibilities

· Manage and service a book of commercial lines accounts across a range of industries.

· Support both new business and renewal processes.

· Handle policy changes, endorsements, certificates, billing, claims assistance, etc.

· Build and maintain strong client and carrier relationships through clear, professional communication.

· Collaborate with producers and other account managers to deliver seamless service and ensure client satisfaction.

Qualifications

· P&C License required.

· 5-10+ years of Commercial Lines insurance experience preferred.

· Proficiency in Vertafore AMS360 strongly preferred.

· Strong attention to detail, organizational skills, and follow-through.

· Excellent interpersonal and communication skills, both written and verbal.

· Ability to manage multiple priorities in a fast-paced environment.

Compensation & Benefits

· Competitive salary, commensurate with experience.

· Health insurance.

· Retirement plan.

· Paid time off and holidays.

· Professional development opportunities and licensing support.

· Supportive, team-focused environment.

How to Apply

If you are a motivated insurance professional looking to join a collaborative and client-focused agency, we’d love to hear from you. Please send your resume to work@smgins.com