Marketing Agency Operations & Delivery Lead

Job Description

Job Description

About the Role

A fast-paced, boutique marketing and creative services company is seeking a hands-on Operations & Delivery Lead to turn strategy into execution. This role sits at the heart of our delivery model for ensuring that client work moves smoothly from concept to completion, on time, on standard, and within budget.

You’ll co-lead client relationships alongside the Founder, manage timelines, budgets, and deliverables, and work daily with Account Executives and a network of external partners across design, video, digital, and events. If you enjoy structure, clear processes, critical thinking, and helping creative ideas become real, this is for you.

What You’ll Do

• Lead or co-lead client meetings, transforming direction and strategy into actionable scopes, timelines, and deliverables.
• Oversee daily workflow, approvals, and vendor coordination; enforce documentation, organization, and quality standards.
• Create, review, or approve cost estimates, internal P&Ls, vendor briefings, and other operational documents, whether self-developed or drafted by the Account Executive, ensuring accuracy, alignment, and financial integrity.
• Prepare or oversee client-ready presentations, proposals, and reports, ensuring clarity, structure, and alignment with agency standards.
• Anticipate roadblocks, manage dependencies, and keep all stakeholders informed and aligned.
• Support the Account Executive in maintaining client confidence through consistent communication, proactive follow-ups, and clear documentation.
• Continuously collaborate with leadership to improve processes, templates, and tools that enhance efficiency and visibility across projects.
• Represent the agency’s professionalism, service standards, and brand integrity in every client and partner interaction.

What You Bring

• High emotional intelligence, maturity, and pragmatism. The genuine ability to stay composed, objective, and solutions-focused even when conversations get challenging or direction shifts.
• 5+ years of experience in operations, project, or account management within marketing, creative, or consulting services.
• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred
• Strong client-facing and relationship-building skills in both English and Spanish.
• Proven ownership of budgets, resource planning, and process design; not just assisting but driving within defined frameworks.
• Comfortable managing multiple workstreams simultaneously in a small, fast-moving team.
• Proficiency with Mac, iOS, Google Workspace, Basecamp (or similar).
• Working knowledge of marketing deliverables, from design to digital media to video and events with interest and curiosity to keep learning more.
• Detail-oriented and organized, yet flexible enough to pivot quickly when client needs change.

Nice to Have

• Familiarity with CRM or campaign workflows.
• Experience guiding or mentoring junior account staff.
• Understanding of vendor ecosystems (creative studios, media suppliers, event producers, etc.).

Additional Details

• Location: Guaynabo, PR (hybrid flexibility)
• Schedule: Full-time; ability to adjust hours and occasionally work evenings/weekends for events or time-sensitive projects.
• Compensation: Based on experience and value alignment.

We are an Equal Employment Opportunity Employer