Job Description
Job DescriptionBenefits:
- 401(k) matching
- Health insurance
- Vision insurance
Position Overview
Wrapped N Love Home Care LLC is seeking a highly competent, executive-level Office Manager / Director of Operations to oversee and manage the entire internal operational infrastructure of the agency. This role functions as the primary operational authority and the CEOs day-to-day execution arm, ensuring the company operates at the Diamond Standard of Care without constant CEO intervention.
This is not an administrative or entry-level office role. This position carries substantial authority, accountability, and discretion, requiring independent judgment, firm leadership, and the ability to manage people, systems, and compliance in a fast-paced healthcare environment.
Core Responsibilities
Executive Operations & Office Leadership
- Oversee and manage all internal office operations to ensure efficiency, compliance, and operational excellence
- Serve as the primary operational decision-maker in the CEOs absence
- Implement, enforce, and continuously improve company policies, procedures, and Diamond Standards
- Maintain visibility and accountability across all departments, deadlines, and deliverables
Human Resources & Staffing Authority
- Lead full-cycle hiring, on-boarding, training, supervision, and termination of caregivers and administrative staff
- Conduct employee counseling sessions, issue formal write-ups, and implement corrective action plans
- Maintain complete, audit-ready employee files and documentation
- Coordinate benefits administration, payroll communication, scheduling alignment, and HR compliance
- Enforce professionalism, attendance, performance expectations, and company culture
Care Coordination & Client Oversight
- Supervise intake, assessments, care coordination, and case transitions
- Address and de-escalate client, family, and caregiver concerns promptly and professionally
- Ensure continuity of care, staffing coverage, and service quality across all cases
- Uphold and protect Diamond Care Standards at all times
Compliance, SOP's & Risk Management
- Create, update, and enforce Standard Operating Procedures (SOP's) across departments
- Ensure compliance with state regulations, licensing requirements, HIPAA, and company policies
- Identify operational risks and implement corrective and preventative controls
- Maintain inspection, audit, and compliance readiness
Administrative Oversight & Delegation
- Oversee all administrative workflows, documentation, reporting, and internal communications
- Delegate tasks strategically and follow through until accurate completion
- Prevent breakdowns in execution through structured oversight and accountability
- Provide regular operational updates to the CEO
Marketing & Brand Support
- Support execution of internal marketing strategies, referral follow-ups, and community outreach initiatives
- Ensure brand consistency, professionalism, and alignment across all internal and external touch points
Required Qualifications
- 57+ years of leadership or management experience in healthcare, home care, or a regulated service industry
- Proven experience managing staff, operations, compliance, and conflict resolution
- Strong working knowledge of HR practices, employee relations, and labor compliance
- Demonstrated ability to operate independently with sound judgment and discretion
- Exceptional organizational, communication, and leadership skills
- High emotional intelligence with a firm, professional leadership presence
Preferred Experience
- Home care agency or healthcare administration experience
- Experience developing SOP's, policies, and internal operational frameworks
- Familiarity with EVV systems, scheduling platforms, and payroll coordination
Key Competencies
- Executive-level accountability and follow-through
- Policy-driven leadership and decision-making
- Strong de-escalation and conflict resolution skills
- Operational discipline with zero tolerance for low standards
- Commitment to excellence and The Diamond Standard of Care
Why Join Wrapped N Love Home Care
Wrapped N Love Home Care LLC is a growing, values-driven organization committed to delivering exceptional care while maintaining rigorous operational and ethical standards. This role offers the opportunity to lead operations with authority, influence outcomes directly, and help scale a high-performing organization.