Job Description
Job DescriptionCollections Specialist
Location: Pittsburgh, PA
Pay Rate: $23-$25 per hour
Schedule: Full-time | On-site or Hybrid (based on client needs)
Position Overview
We are seeking a reliable and detail-oriented Collections Specialist to support accounts receivable and collections efforts for a growing organization in the Pittsburgh area. This role is ideal for someone who enjoys problem-solving, communicating with customers, and helping drive healthy cash flow while maintaining strong professional relationships.
The Collections Specialist will manage accounts, follow up on outstanding balances, resolve billing issues, and partner closely with internal teams to ensure timely payment resolution.
Key Responsibilities
- Manage a portfolio of customer accounts and monitor aging balances
- Contact customers via phone and email to follow up on past-due invoices
- Research and resolve billing discrepancies, short payments, and disputes
- Document collection activity, conversations, and payment commitments accurately
- Maintain detailed notes and updates in the accounting or ERP system
- Collaborate with internal teams to resolve account issues and improve collection outcomes
- Prepare basic aging and status reports as needed
- Provide professional, customer-focused communication while enforcing payment terms
Qualifications
- 1+ year of experience in collections, accounts receivable, or billing
- Strong verbal and written communication skills
- Comfortable making outbound collection calls and follow-ups
- Detail-oriented with strong organizational and documentation skills
- Ability to handle sensitive conversations professionally and tactfully
- Basic to intermediate Excel skills preferred
- Experience with accounting or ERP systems a plus
What We're Looking For
- Dependable and proactive work ethic
- Strong customer service mindset with the ability to set firm expectations
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Team-oriented with the confidence to work independently
Compensation & Benefits
- $23-$25 per hour, depending on experience
- Opportunity for long-term growth or conversion based on performance
- Supportive team environment with training provided
Pay Details: $23.00 to $25.00 per hour
Search managed by: Molly Moorfoot
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.