Customer Support Technician - Entry Level - 26-00803

Job Description

Job DescriptionJob Title: Customer Support Technician – Entry Level

Location: Celebration, FL
Duration: 5 Months (with possibility of extension)

Job Summary

We are seeking an Entry-Level Customer Support Technician to provide desktop, hardware, software, and end-user support in a professional IT environment. This role involves hands-on technical support, ticket resolution, and on-site assistance, including limited travel to nearby locations.

Key Responsibilities

• Provide computer and end-user support, including installation, configuration, upgrades, patches, and advanced troubleshooting

• Monitor and resolve assigned service desk tickets; document work performed and resolutions

• Install, configure, and troubleshoot hardware, software, and peripheral devices

• Support audio-visual and video conferencing equipment setup and troubleshooting

• Perform basic network and telephony support

• Provide on-site assistance for remote troubleshooting performed by senior technical staff

• Travel between work locations approximately 25%–40%

• Assist with annual inventory scanning and equipment surplus activities

• Participate in team meetings, projects, and departmental initiatives

• Follow departmental policies, procedures, and documentation standards

• Deploy IT resources including desktops, laptops, printers, and mobile devices

• Perform other related duties as assigned

Physical Requirements

• Ability to lift up to 50 lbs

• Ability to climb ladders, squat, stoop, crawl, bend, push, and work in various weather conditions

Education & Experience Requirements

One of the following is required:

• High School Diploma or equivalent plus 1 year of experience in workstation hardware installation, maintenance, and technical support

• 1 year of experience providing customer service and technical support using Microsoft Office 365 and Windows 10 or higher

• Technical certifications (e.g., CompTIA A+, Network+) may substitute for up to 6 months of experience

• Associate Degree from an accredited institution with at least 25% coursework in IT-related subjects

Experience:

• Minimum 1 year of experience supporting workstation hardware, software, or end users

Core Skills & Competencies

• Strong interest and focus on desktop and end-user support

• Ability to troubleshoot and perform minor repairs using established procedures

• Knowledge of software installation, configuration, and updates

• Ability to document technical solutions clearly and accurately

• Willingness to travel to remote sites for support and deployment

Knowledge, Skills & Abilities (KSAs)

• Initiative: Able to work independently, manage workload, and meet deadlines

• Communication: Clear verbal and written communication across technical and non-technical audiences

• Customer Service: Professional and responsive approach to resolving user issues

• Decision Making: Applies critical thinking and sound judgment

• Flexibility: Adapts to changing priorities, processes, and environments

• Interpersonal Skills: Courteous, professional, and collaborative

• Leadership: Encourages teamwork and contributes positively to group goals

• Problem Solving: Identifies issues, evaluates solutions, and recommends appropriate actions

• Teamwork: Works effectively as part of a team

• Quality Assurance: Understands and applies quality standards and best practices