Job Description
Job DescriptionWe are looking for a skilled Dispatcher to join our team on a contract basis in Tustin, California. In this role, you will oversee maintenance coordination for occupied homes, including warranty management and vendor dispatch. This is a short-term opportunity, lasting two months, with a hybrid schedule combining remote and on-site work.
Responsibilities:
• Create and manage work orders and purchase orders using Yardi, ensuring timely execution and closure.
• Evaluate vendor reports to determine repair needs and assign tasks accordingly.
• Schedule and coordinate maintenance technicians or vendors to address resident requests and resolve issues.
• Monitor the progress of repairs and maintenance projects, providing updates to all stakeholders.
• Maintain accurate records of maintenance activities and communicate proactively with residents, vendors, and technicians.
• Review and approve invoices for purchase orders within assigned approval limits.
• Register and track warranties for maintenance equipment and newly built rental homes, ensuring adherence to warranty timelines.
• Manage warranty claims for Build-to-Rent communities, including coordinating repairs with builders and communicating with residents.
• Organize and maintain warranty databases, tracking expiration dates and ensuring proper documentation.
• Oversee the maintenance of community amenities in line with builder warranty policies.• Excellent written and verbal communication skills.
• Strong typing abilities and attention to detail.
• Ability to multitask effectively in a dynamic environment.
• Proven problem-solving skills to address maintenance and warranty challenges.
• Prior experience in maintenance coordination or dispatching is preferred.
• High school diploma or equivalent required.
• Customer service experience is essential to success in this role.
• Familiarity with Yardi software is a plus.