Case Manager, LaFrance

Job Description

Job DescriptionDescription:

General Description

Provide continuity of service through hands-on instruction/assistance to participants, as needed in area’s intended to promote housing stability and independence. Ensure the safety and wellbeing of all participants. Assist and support the duties, tasks and responsibilities of the Senior Housing Case Manager as directed, as well as during his/her absence.

Essential Duties and Responsibilities

• Assists participants to further develop the competencies such as, but not limited to social support systems, daily living skills, and budgeting skills, using community-based services whenever possible.
• Provides immediate direction and support to participants by addressing participant issues and providing appropriate and necessary assistance with regard to crisis situations, as they arise.
• Reports and document all incidents, first aid treatments, medical emergencies, or other crisis according to policy and procedures.
• Maintains documentation in daily logs/participant progress notes that pertain to significant events, progress toward goals, daily struggles, difficulty with other participants/neighbors, collateral contacts with participant providers, and staff interactions with participants as well as shift logs, and participant contacts throughout shift.
• Reviews daily case notes and incident reports to familiarize yourself with the activities and status of all ESSHI participants.
• Maintains clear and regular dialogue with all staff, to ensure continuity of care is maintained.
• Follows agency safety, and emergency protocols.
• Remains apprised and familiar with the participant emergency contacts, hotline protocol and the location of emergency supplies at facility, utilizing police, crisis and hotline interventions as necessary to ensure the safety and well-being of all participants.
• Ensures that people exercise their rights and that rights are not restricted without due process.
• Ensures people are treated with dignity and respect.
• Maintains and expand skills and knowledge relevant to providing high quality support and services, keeping abreast of and following program policies and procedures.
• Appropriately communicates all pertinent information during the work shift and from shift to shift to other team members and/or assigned supervisor.
• Ensures facility is never left unsupervised during scheduled shifts, never leaving the facility unattended.
• Assist participants with transportation, as deemed necessary by program practice; including scheduled appointments or emergency needs should they arise.
• Maintains agency vehicles in a safe, clean and functional condition, reporting any concerns or problems to an immediate supervisor.
• Attends all mandatory staff meetings, staff development trainings and mandatory compliance training.
• Maintains flexibility in work schedule based on needs of participants; including working overtime, non-traditional hours and/or covering additional shifts on an emergency basis.
• Is responsible for the documentation, development, and/or implementation of the following: assessments, service plan goals, service plan reviews, hospitalizations, discharge planning, progress notes, and income in accordance with the ESSHI housing program, insuring the completion of these documents is in accordance with agency, policy, procedure or business practice. Documentation includes both written and data entry as required.
• Submits resident files to the La France Supervisor within 28-days of an admission for a complete file audit and review, ensuring compliance with the program regulations, policy, procedure, or business practice.
• Acts as an advocate/mediator for residents experiencing difficulties with landlord/tenant disputes or provider, employment, funding related issues.
• Acts as a resource and assist residents transitioning from the program to a more/less restrictive level of care, ensuring a continuity of care with providers and funding streams.
• Conducts regular and routine housing inspections to see how residents are doing and to identify those who need help. Communicate concerns with the La France Supervisor and work with the resident to maintain their unit or assist them to access homemaker or other needed services. Intervention should be timely.
• Ensures all apartments in all programs are maintained at standards established for apartment recertification and safeguarding that all participants are living in a healthy, safe and habitable environment, reporting the need for household furniture/supply replacement or property maintenance in a timely manner.
• Ensures participant fees related to rent and program fees are paid in a timely manner and in accordance with agency policy, procedure, or business practice, assisting as appropriate with delinquency issues.
• Implements emergency response procedures and notifications promptly, in case of participant injury or other circumstances.
• Updates resident’s consents for ESSHI yearly, to be in compliance with program guidelines.
• Completes other duties as assigned.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory directions and perform other related duties as required.

Requirements:

Qualifications:

EDUCATION: Highschool Diploma/GED

EXPERIENCE: Two years’ previous experience directly with participants in the mental health field, preferred.

Relevant combination of education and experience will be considered

Preferred Skills:

• Demonstrate ethical business practices, in conformance with all state and federal laws and

regulations.

• Possess excellent verbal and written communication skills.

• Ability to multi-task and prioritize duties.

• Willingness to foster agency, department and program wide cooperation and team work through use

of positive/constructive communication techniques.

• Ability to maintain absolute confidentiality of all records reviewed including consumer records, employee records and billing records.

• Proficiency and experience with PC’s and Microsoft applications.

• Ability to analyze and interpret data and to handle problem resolution.

• Possession of a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier.

• Continuous use of a reliable, registered and insured vehicle.

• Demonstrate commitment to Agency Mission Statement.

• Working knowledge of community resources and funding systems external to the agency.

• Demonstrated knowledge of program compliance, regulations, and requirements of funding sources, HIPAA, and with the policies of Gateways Community Living Program including the Catholic Charities Confidentiality Statement

Top Benefits and Perks:

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

How to Apply:

Interested candidates are invited to apply on the Catholic Charities of Chemung/Schuyler website at www.catholiccharitiescs.org/about/learn-more/employment-opportunities/

Join us and help make a positive impact in our community!

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agencies and our people. EOE/AA Disability/Vet