Job Description
Job Description
Job Title: Collection Specialist
Location: West Palm Beach, FL
Pay Rate: $19.00 – $24.00/hour (based on experience)
Position OverviewWe are seeking an experienced Collection Specialist with a background in medical collections to join our team. This role supports multiple group practices and hospitals, handling a high volume of claims while delivering excellent customer service and maintaining compliance with HIPAA standards.
Key Responsibilities
- Manage and collect on a high volume of medical claims (40–50 daily)
- Follow up with insurance carriers regarding outstanding claims
- Utilize clearinghouse tools such as Payerpath/Change Healthcare
- Research and resolve claim issues using insurance portals and online resources
- Prepare and submit appeals letters to ensure claim approval
- Handle inbound patient calls, including resolving billing questions and concerns
- Maintain accurate documentation and protect sensitive patient information (HIPAA compliance)
Qualifications
- 2–3+ years of medical collections experience (required)
- Experience working with high-volume claims (billing company experience preferred)
- Proficiency with:
- Practice Management software
- Microsoft Office (Word, Excel)
- Google Workspace (Gmail, Google Drive)
- Knowledge of:
- ICD-10 coding
- 10-key data entry with speed and accuracy
- Experience with clearinghouses (Payerpath/Change Healthcare preferred; others accepted)
- Strong internet research skills and familiarity with insurance portals
- Excellent written communication skills (especially for appeals)
- Strong customer service skills with ability to handle sensitive or difficult conversations
Preferred Qualifications
- Bilingual (English/Spanish)
Work Environment & Schedule
- Business casual office environment
- Typical hours: 9:00 AM – 5:00 PM (flexibility may be required)
- Minimal overtime (only during special projects)
- Hybrid schedule available (remote 2 days per week after training, depending on role requirements)
Additional Information
- Hiring for 1–2 positions initially
- Compensation is determined based on experience following the interview process
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