Medical Receptionist

Spine Medicine and Surgery of Long Island

Ronkonkoma, NY, USA

Published: 6/14/2022

Healthcare

Full Time

Job Description

Medical Receptionist – Full-Time
Spine Medicine and Surgery of Long Island
Locations: Ronkonkoma (3 days/week) & Garden City (2 days/week)

Spine Medicine and Surgery of Long Island is a premier, minimally invasive spinal surgery practice providing world-class, cutting-edge spinal care to the Tri-State area. As we continue to grow throughout Nassau and Suffolk Counties, we are seeking a friendly, professional, and highly motivated Medical Receptionist to join our expanding team.

Position Overview:

The Medical Receptionist plays a vital role in ensuring a seamless and welcoming experience for our patients. This position involves working at both our Ronkonkoma and Garden City locations, assisting with patient intake, managing front desk responsibilities, and serving as a key liaison between patients and the clinical team.

Key Responsibilities:

Greet and welcome patients with a positive and professional demeanor
Coordinate and organize patient intake and appointments
Accurately enter and update patient information in the electronic health record (EHR) system
Assist patients with completing necessary paperwork
Scan, file, and maintain medical records
Answer and direct incoming calls promptly and courteously
Verify insurance eligibility and assist with insurance-related inquiries in coordination with our billing department
Process co-payments and handle cash transactions responsibly
Deliver exceptional customer service to all patients
Communicate any patient concerns, delays, or special requests to the physician and clinical team

Qualifications:

High School Diploma or GED required
Prior experience in a high-volume customer service role (e.g., healthcare, hospitality, or retail) preferred
Excellent communication skills (verbal and written)
Friendly, patient-focused, and team-oriented attitude
Detail-oriented with strong organizational skills
Proficiency in computer systems and keyboarding (approximately 55 wpm)
Bilingual skills are required or preferred depending on office location
Must be adaptable and able to thrive in a dynamic, fast-paced environment
Comfortable interacting with physicians, patients, and team members
Willingness to be trained on our cloud-based EHR system

Physical Requirements:

Ability to sit and stand for extended periods
Frequent use of computers and standard office equipment

Job Details:

Hours: 9:00 AM – 5:00 PM (30–39 hours/week)
Remote Work: Not available
Benefits: Eligibility after a waiting period may apply

Our Workplace Culture:

Detail-Oriented: Focused on quality and precision
Outcome-Driven: High-performance and results-focused
People-Centered: Supportive and fairness-driven
Team-Oriented: Collaborative and cooperative environment

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