Client Experience Coordinator - Sign, Photo & Media Services

Job Description

Job DescriptionFastpost, LLC is seeking a highly organized and creative Client Experience Coordinator with skills or interest in photography, media production, customer communication, and real estate marketing. This position blends customer service with hands-on photo/media responsibilities and sign graphics work, including photo editing, virtual staging support, MLS write-ups, Zillow uploads, design proofing, and quality control. Experience with graphics or sign production is highly valued.

If you are dependable, detail-oriented, and enjoy a fast-paced role that mixes creative and administrative tasks, this position is an excellent fit.

Key Responsibilities

Customer Support

• Answer incoming phone calls and respond to customer emails promptly
  
  
• Assist with scheduling, service inquiries, and order status updates
  
  
• Provide friendly, accurate, customer-focused support
  
  

Photo & Media Production

• Perform photo editing (color correction, cropping, enhancements, basic retouching)
  
  
• Conduct quality control checks on media before delivery
  
  
• Assist with virtual staging preparation
  
  
• Upload photos, videos, and 3D scans to Zillow, MLS platforms, and client portals
  
  
• Support or coordinate urgent / last-minute photoshoots as needed
  
  

Real Estate Marketing Support

• Write MLS property descriptions based on client notes and property details
  
  
• Organize and manage digital files, media assets, and project documentation
  
  

Required Qualifications

• Strong customer service skills (phone and email)
  
  
• Basic to intermediate photo editing skills (Photoshop, Lightroom, etc.)
  
  
• Excellent attention to detail and visual accuracy
  
  
• Tech-savvy and comfortable with digital file handling
  
  
• Ability to multitask and work efficiently under deadlines
  
  
• Reliable, punctual, and professional
  
  

Preferred Skills (Not Required)

• Experience with real estate media, Zillow, or MLS platforms
  
  
• Background in virtual staging or real estate photography
  
  
• Advanced Photoshop or image restoration skills
  
  
• Experience in print shops or real estate sign graphics