Job Description
Job DescriptionCompany Overview
Alfa Insurance is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products. Alfa is known for its superior customer service and boasts 94% claims satisfaction. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states.
Working as a Claims CSR II for Alfa Insurance offers a remarkable opportunity that extends beyond the mere task of processing claims. It entails joining a revered company built on principles of faith, family, community, and unwavering integrity. By becoming a member of the Alfa family, you can uncover your true purpose and contribute to enhancing the lives of our valued policyholders and making a positive impact in your community.
Job Summary
As a Claims CSR, you will play a vital role in assisting adjusters with the initial contact with insureds. You will be responsible for completing the necessary tasks to open, process, and close claims. Become a part of our dynamic team that is dedicated to helping one another.
Responsibilities
- Assist customers by taking and processing their claims.
- Assist the adjuster with the initial contact with insureds, and assist in completing the necessary tasks to open, process, and close claims.
- Perform functions necessary to assist adjusters to meet customer needs and conserve business.
Qualifications
- High school diploma required.
- Computer experience required.
- Minimum of 3 years work experience preferred.
- Professional telephone etiquette.
- Ability to spell correctly.
- Ability to perform job adequately by end of 6 months.
Benefits/Perks
- Opportunity for annual performance bonus
- Discounts on your auto insurance (underwriting approval required)
- Benefits include: Health, dental, supplemental cancer, vision insurance and 401(k) plan
- Paid Time Off Bank to include 3 days PTO available after first 80 hours worked for New Hires
- Short-term and long-term disability
- Flexible Healthcare and Childcare spending accounts for tax savings
- Opportunities for advancement
- Continuous training and support throughout your career with Alfa
- College tuition discounts at various colleges in Alabama