Job Description
Job DescriptionCustomer Care Coordinator Job at a Glance
- Location: Elgin, IL
- Contract: W2 only, up to 2 years (based on business needs and performance)
- Pay: $21/hr + optional medical, dental, vision, 401(k) match
Key Responsibilities
- Serve as point of contact for internal and field project management teams for EEC SI demonstrations and customer visits.
- Communicate dates and manage schedules with Motorola and customer contacts.
- Manage customer visits end-to-end, including:
- Scheduling conference rooms
- Arranging meal requirements
- Coordinating tours
- Communicating details of local and Chicago events/attractions
- Greeting customers and Motorola teams
- Support unique projects such as:
- Updating organizational brochures
- Marketing information (including videos)
- Generating presentations
- Perform general administrative functions.
- Position includes aspects of facility management.
- Other duties will be assigned as needed to fulfill the customer experience requirement.
Required Skills
- Excellent interpersonal skills
- 1-2 years of experience working with customers and coordinating/scheduling customer events
- Strong verbal and written communication skills
- Friendly and welcoming demeanor; professional appearance and attitude
- Face-to-face customer interaction experience (not only phone-based support)
Preferred Skills
- Knowledge in Oracle tools (plus)
- Microsoft products knowledge (nice-to-have)
- Bilingual (English and Spanish)
- Experience handling customer visas/immigration paperwork
- Experience preparing presentations and presenting
- Graphic design experience
About CEI:
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.
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