Job Description
Job Description
Job Title:
Customer Service Specialist
???? Location:
Las Vegas, NV
Department:
Investor Relations
Position Type:
Full-Time | Non-Exempt
???? Who We Are
Welcome to Boxabl, where innovation meets purpose! ???? Based in Las Vegas, NV, our mission is to revolutionize housing by making home ownership affordable, durable, and sustainable for everyone. We design and manufacture high-quality, foldable auxiliary dwelling units (ADUs) that are changing the future of construction. We value team players who thrive in fast-paced, solution-driven environments.
Your Role: What You’ll Do
As a Customer Service Specialist, you are the voice of Boxabl—the first point of contact for our customers. Your mission is to provide friendly, knowledgeable, and solution-focused service that builds loyalty and keeps our clients informed and excited about our groundbreaking products.
✨ Key Responsibilities:
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Provide introductory and product info to new customers
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Respond to customer calls, emails, and inquiries promptly
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Ensure ongoing satisfaction by following up after purchases
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Troubleshoot product-related concerns
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Handle inbound leads via text, email, or phone call
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Qualify leads to send to our internal and external sales team
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Escalate complex issues when needed
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Collaborate with the customer service team on communication strategies
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Assist with other tasks as assigned
???? What You Bring to the Table
We’re looking for someone who brings energy, empathy, and focus to every customer interaction.
Desired Skills & Experience:
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Analytical and problem-solving skills
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Excellent interpersonal and communication abilities
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Ability to multitask and manage a high volume of interactions
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Strong time management and organizational habits
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Positive attitude with patience and professionalism
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Team-oriented with a collaborative mindset
???? Work Environment & Physical Expectations
You’ll work in a collaborative open-office setting with occasional visits to the factory floor. You should be comfortable with:
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Sitting at a desk for extended periods
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Using a laptop, desktop, scanner, printer, etc.
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Verbally communicating with customers and coworkers clearly and efficiently
???? Ready to Apply?
Join a company where your customer-first mindset will make a real difference!
???? Learn more about us: www.boxabl.com
???? Contact: +1 (702) 500-9000
???? Address: 5345 E N Belt Rd. North Las Vegas, NV 89115