Customer Service Representative

Job Description

Job Description

Welcome to AAA Insurance-R. Petros Insurance Agency, where passion meets professionalism in one of the leading insurance firms in Sterling Heights, Michigan. We are actively seeking an enthusiastic Customer Service Representative to join our dedicated team. In this role, you will be the essential liaison between our clients and the solutions they need, representing the agency with a positive and inviting attitude. Working from our office, you will provide critical support, ensuring our clients understand their options and feel confident about their decisions. We pride ourselves on our friendly and welcoming workplace culture, where each team member's contribution is valued. If you are committed to delivering exceptional service and looking to make a meaningful impact in the insurance sector, this position is perfect for you. Join us as we continue to enhance the customer experience and build lifelong client relationships at AAA Insurance-R. Petros Insurance Agency.

Benefits

Hourly Base Salary Based on Experience

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Responsibilities

Answering customer inquiries and resolving issues quickly and efficiently.

Assisting clients in understanding their insurance policies and options.

Providing comprehensive support for claims processing and follow-up.

Maintaining accurate and updated records of client interactions and transactions.

Cross-referencing internal databases to verify information and continually provide customized advice.

Building and maintaining positive relationships with clients to ensure retention and satisfaction.

Requirements

Licensing: Preferably hold an active insurance license in Michigan.

Experience: Prior experience in customer service or insurance consulting is advantageous.

Communication Skills: Excellent verbal and written communication skills are essential.

Customer Focused: Strong dedication to providing outstanding customer service and support.

Problem-Solving: Ability to troubleshoot and resolve issues efficiently.

Interpersonal Skills: Ability to interact positively and effectively with clients and colleagues.

Organizational Skills: Strong organizational skills with the ability to manage multiple tasks simultaneously.

Tech-Savvy: Proficiency in using CRM systems and other relevant technology.