Job Description
Job DescriptionJoin Our Team as a Receptionist!
Are you interested in joining one of Tampa Bay’s Top Workplaces (for 12 years running!) that provides on-the-job training and a fun, high-energy atmosphere? If you said yes, then look no further!
About Our Company
Founded in 1998, PostcardMania is all about making small business marketing better, smarter, and a whole lot more fun! We're proud to be one of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we’ve built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us!
Your Mission
As a Receptionist, your primary responsibility is to ensure every incoming call is answered live and handled in a brief, purpose-driven manner. You’ll gather accurate information from callers and confidently route them to the correct person or department, following our established call-handling protocols.
You’ll also assist with small, assigned projects as needed. This is a fast-paced, rewarding role where accuracy, professionalism, and efficiency matter — and there’s never a dull moment!
Compensation
$15 / Hour
Schedule
In-Office | Monday – Friday, 11:00am – 8:00pm
What You’ll Do
- Answer all incoming calls promptly with a warm, professional greeting
- Collect and verify caller information to ensure accurate call routing
- Follow call-handling protocols to deliver a consistent caller experience
- Calmly and professionally assist unhappy or frustrated callers and connect them with the right team member
- Support the team with light administrative or special projects as assigned
- Work closely with other receptionists and the broader PostcardMania team
Why This Role Is Great
- You’re the first impression of our company — and that matters
- Fast-paced, engaging work with constant interaction
- Supportive team environment
- A role where your communication skills truly shine
Requirements
- A natural, pleasant, and professional phone voice
- Comfortable speaking on the phone all day as the primary job function
- Strong attention to detail and accuracy
- Solid computer skills
- Excellent time management and reliability
- Ability to handle high call volume while staying calm and friendly
- Team-oriented and able to work well with others
Benefits
- Medical, Dental, Vision & Life Insurance
- 401(k), Short- and Long-Term Disability, Accident & Critical Illness
- Paid vacation time that increases with longevity
- Six paid holidays (New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
- Free on-site yoga twice a week
- Free monthly visits to a local chiropractor — and so much more!